Jobs at LYNN Wholefoods Limited

Purpose Statement

• We’re looking for a passionate and customer-focused professional who can act as the first point of contact for customers by selling, promoting the organization’s products, responding to inquiries, resolving complaints, and ensuring customer satisfaction, while also identifying opportunities for upselling and supporting overall sales efforts.

Responsibilities

• Serve as the initial point of contact through phone, email, chat, or in-person interactions.
• Respond to customer inquiries related to products, orders, and complaints.
• Identify and generate sales leads, including upselling and cross-selling opportunities during customer engagements.
• Accurately record all customer interactions in CRM or internal tracking systems.
• Work closely with departments such as sales and logistics to resolve complex customer issues.
• Deliver product information, troubleshoot basic concerns, and escalate issues when needed.
• Share insights on customer behavior and trends, recommending improvements to enhance processes.
• Adhere to communication guidelines while consistently representing the brand in a positive manner.
• Maintain cleanliness throughout the store and adhere strictly to food safety regulations.
• Use POS systems efficiently while delivering friendly and prompt customer service.

Requirements

• Higher Education Diploma or equivalent; further education is a plus with 3 years experience..

Essential Skills:

• Skilled in multitasking, adaptability, telephone etiquette, customer service, time management, organization, attention to detail, scheduling, and proficient use of technological tools.
• Demonstrates professionalism and a strong focus on quality.
• Exceptional communication abilities, with strengths in empathy, active listening, and conflict resolution.
• Highly developed problem-solving skills and keen attention to detail.
• Enthusiastic and customer-oriented, with strong interpersonal skills.
• Genuine interest in health, fitness, and wellness, particularly nutrition.
• Willingness to work flexible hours, including days, evenings, and weekends.
• Experience in food service, retail, or sales is an asset.
• Professional, friendly, and dependable demeanor.

go to method of application »

Role Overview

• The Chef de Partie plays a key role in supporting the Head Chef with the day-to-day management of kitchen operations.
• This position ensures the consistent delivery of high-quality dishes, maintains operational efficiency, and upholds strict standards of hygiene, food safety, and cost control.

Key Responsibilities

• Support the Head Chef in overseeing daily kitchen activities and supervising staff.
• Monitor food preparation to ensure consistency in quality, portioning, and presentation.
• Maintain and enforce food safety, hygiene, and sanitation standards at all times.
• Coordinate mise en place and ensure smooth, timely service execution.
• Train, mentor, and support junior kitchen team members.
• Assist in inventory management, including stock control, rotation, and waste minimization.

Requirements

• Proven experience as a Chef de Partie or Senior Chef de Partie.
• Strong leadership and effective communication skills.
• Solid knowledge of kitchen operations, food costing, and safety regulations.
• Ability to perform efficiently under pressure while maintaining high standards of consistency and quality.

Qualifications:

• Higher Education Diploma or equivalent; culinary school training or certification is a plus.

Essential Skills & Qualifications:

• Minimum of three (3) years’ proven experience as a Chef, preferably in a health-focused or similar culinary environment.
• Strong knowledge of nutritional cooking principles, dietary requirements, and ingredient substitutions.
• Culinary certification or relevant professional qualification is an added advantage.
• Demonstrated leadership capability with excellent time management and organizational skills.
• Creative approach to menu development with a genuine passion for healthy cuisine and overall wellness.
• Ability to thrive in a fast-paced, high-pressure kitchen setting while maintaining quality and consistency.
• Solid understanding of kitchen equipment, tools, and professional cooking techniques.
• Flexibility to work varied shifts, including evenings, weekends, and public holidays as required.
• Knowledge of food labeling standards and calorie calculation.
• Strong interpersonal skills with the ability to work collaboratively within a team environment.