Job Openings at GIG Mobility (GIGM)

Description

• Experience Officers represent the first contact of our company with guests.

Key Responsibilities

• Sell bus ticket at GIGM terminals to walk in guest
• Make and/or change travel reservation for walk in guest using the online booking system
• Create and maintain guest reservation records
• Resolve service problem by clarifying the guest complaint via phone, email and in person
• Forward booking/traveling reschedule request to the concerned unit
• Serve guests by providing service information related to travelling schedule, fare and payment
• Announce arrival and departure information using the public address system
• Assist in guest luggage check in
• Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
• Adhere to the company’s policy on guaranteed reservations and no-shows.
• Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
• Promote the online booking, app downloads and other products and services of the company to customers.

Education and Work Experience

• Minimum of Bachelor’s Degree or HND in any relevant discipline
• Minimum of two (2) years cognate experience in Customer Service/ Care.

Skills and Competencies:

• Excellent Customer Service
• Effective Written and Verbal Communication
• Computer Literacy
• Neat and Professional Appearance
• Outstanding interpersonal skills.
• Exceptional time management.
• Problem-Solving Skills
• Ability to Stay Calm Under Pressure
• Organized and Detail-Oriented
• Able to Work a Flexible Schedule.

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Duties and Responsibilities

• Develop design concepts and graphics.
• Conceptualize visuals based on requirements.
• Support designs with graphic elements for website/app/mobile web designs.
• Create images for periodic social media post.
• Provide graphic design support for marketing campaigns and product launch.
• Create banners for newsletter as required.
• Develop designs for stationery/gift items.
• Design promotional prints & posts.
• Make presentation on assigned task as required.
• Ensure final graphics and layouts are visually appealing and on-brand.
• Work closely with cross functional team to deliver on task.
• Perform other duties as assigned.

Education and Work Experience

• Minimum of bachelor's Degree or HND
• Minimum of two (2) years cognate experience in Creative Specialist or similar position.

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Job Responsibilities

• Handling Outbound and Inbound calls from customers.
• Providing information and resolving customers on complaints regarding specific products as well as services.
• Selling additional services by recognizing opportunities to up-sell Transferring customer calls with complex queries to appropriate staff.
• Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.
• Provide information and advice to customers relating to bus fare, booking procedure, and other inquiries - in a patient and calm manner through all service channels.
• Interpret and accurately communicate our terms and conditions of service where and when applicable.
• Assist guest in managing existing reservations/ bookings with reference to rescheduling and re-routing.
• Enter details of every contact in the system as required, obtain new customers.
• information and update existing customer details on the CRM.
• Ensure deliverables are met within ascribed SLA timeframe.

Job Requirements

• Minimum of Bachelor’s Degree or HND in any relevant discipline
• Minimum of two (2) years cognate experience in Customer Service/ Care.