Jobs Officer at Transsion Holdings

Job Summary

• We are looking for a Customer Service Representative to handle customer inquiries, confirm orders, and respond to complaints related to orders.
• This role is perfect for someone who is patient, enthusiastic, responsible, and eager to learn. No prior experience is required—recent college graduates are welcome to apply!

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues and complaints, ensuring high levels of customer satisfaction.
• Provide product information and assistance to customers.
• Process online orders, returns, and exchanges efficiently and accurately.
• Coordinate with the warehouse and shipping departments to ensure timely order fulfillment.
• Monitor and manage inventory levels, updating product listings as needed.

Requirements

• Minimum age: 20 years and above
• No prior experience required—recent college graduates are encouraged to apply
• Proficient in operating regular Windows software (e.g., Microsoft Word, Excel, etc.)
• Patient, serious, responsible, and enthusiastic about customer service
• Strong communication and problem-solving skills
• Ability to stay organized and work efficiently in a fast-paced environment.

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Summary

• We are seeking a proactive and detail-oriented E-commerce & Web Systems Specialist to manage our online sales channels, support system integrations, and enhance our digital presence.
• The ideal candidate will combine technical expertise with e-commerce experience to drive efficiency, improve customer experience, and support business growth.

Key Responsibilities

• Manage and optimize online sales channels, including Shopify, Jumia, and local Nigerian e-commerce platforms.
• Execute email and marketing campaigns to boost online sales performance.
• Implement and maintain SEO strategies, including keyword optimization and content uploads.
• Collect, process, and analyze data to generate insights and recommend process improvements.
• Support system integrations, troubleshoot application issues, and collaborate with the IT team and external partners.
• Participate in code reviews, testing, and documentation to ensure system reliability and performance.
• Develop, maintain, and enhance applications and tools that support business needs.
• Collaborate with cross-functional teams to recommend and implement technical, business, and user-focused solutions.
• Manage multiple tasks/projects, ensuring timely delivery within budget.

Qualifications & Skills

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 3+ years’ experience in designing and developing applications.
• Proficiency in APIs, Webhooks, Python, Java, JavaScript, Node.js, and SQL.
• Experience with NetSuite (preferred).
• Familiarity with Jumia Vendor/Seller Central.
• Strong proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
• Highly detail-oriented, proactive, and solution-focused.
• Strong oral, written, and interpersonal communication skills.
• Ability to multitask and manage multiple projects effectively.
• Strong data analysis skills.
• Previous experience in customer service or e-commerce (preferred).

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About the Role

• We are seeking an experienced Operations Manager to lead our after-sales service network for energy storage solutions.
• This role oversees service outlets, team performance, process optimization, and cross-functional collaboration to ensure efficiency, quality, and customer satisfaction.

Key Responsibilities

• Service Network: Plan, establish, and manage regional after-sales outlets to ensure effective coverage and smooth operations.
• Team Leadership: Recruit, train, and manage service teams; enhance technical skills, optimize resource use, and ensure timely response.
• Efficiency & KPIs: Monitor service response/completion times, implement KPI-based performance evaluations, and streamline workflows.
• Process & Quality: Standardize and improve service processes, conduct quality audits, implement customer feedback mechanisms, and drive continuous improvement.
• Knowledge Sharing: Build a service knowledge base and best practices to strengthen team capability.
• Collaboration: Work closely with sales, technical, supply chain, and product teams to meet customer needs and ensure seamless communication.

Qualifications

• Bachelor’s degree or higher in Electrical Engineering, Power Systems, Mechanical Engineering, or related field.
• 5+ years’ experience in after-sales service, O&M, or service operations (energy storage/renewable energy preferred).
• Proven expertise in service network management, team leadership, and process optimization.
• Strong communication, coordination, and stress management skills across teams and regions.
• Data-driven mindset with a focus on measurable results and service improvement.

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About the Role

• We’re looking for a creative and detail-oriented Content Creator to join our team in Lagos.
• In this role, you’ll be responsible for producing engaging content across digital platforms to strengthen our brand presence, connect with audiences, and drive growth.

Key Responsibilities

• Develop and execute content strategies aligned with marketing and brand objectives.
• Create compelling content for social media, websites, blogs, newsletters, and campaigns.
• Produce and edit multimedia content (graphics, videos, short-form reels, etc.).
• Collaborate with marketing, design, and product teams to ensure consistent messaging.
• Monitor content performance, analyze engagement metrics, and suggest improvements.
• Stay updated on content trends, digital platforms, and best practices.

Qualifications

• Bachelor’s degree in Communications, Marketing, Media, or related field (preferred).
• Minimum of 2 years’ experience in content creation, digital marketing, or a similar role.
• Strong writing, editing, and storytelling skills.
• Proficiency with content creation tools (e.g., Canva, Adobe Suite, CapCut, Photoshop).
• Familiarity with social media management and analytics.
• Creative thinker with excellent organizational skills and attention to detail.

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Summary

• Do you have an eye for detail and a passion for visual storytelling? We’re looking for a Videographer to join our creative team in Lagos.
• In this role, you’ll plan, shoot, and edit high-quality videos that engage audiences and bring our brand to life.

What You’ll Do

• Shoot and edit video content for campaigns, social media, and events.
• Collaborate with the marketing and content teams to develop creative concepts.
• Operate cameras, lighting, and audio equipment to ensure professional output.
• Add motion graphics, music, and effects to elevate video quality.
• Manage video equipment and stay updated on industry trends and techniques.

What We’re Looking For 

• Interested candidates should possess a Bachelor’s Degree
• 2+ years’ experience as a videographer or video editor.
• Proficiency in Adobe Premiere Pro, After Effects, Final Cut Pro, or similar tools.
• Strong skills in camera operation, lighting, and sound.
• Creative storyteller with great attention to detail.
• Ability to work independently and as part of a fast-paced team.