Operations Manager (Energy Storage) at Transsion Holdings

About the Role

• We are seeking an experienced Operations Manager to lead our after-sales service network for energy storage solutions.
• This role oversees service outlets, team performance, process optimization, and cross-functional collaboration to ensure efficiency, quality, and customer satisfaction.

Key Responsibilities

• Service Network: Plan, establish, and manage regional after-sales outlets to ensure effective coverage and smooth operations.
• Team Leadership: Recruit, train, and manage service teams; enhance technical skills, optimize resource use, and ensure timely response.
• Efficiency & KPIs: Monitor service response/completion times, implement KPI-based performance evaluations, and streamline workflows.
• Process & Quality: Standardize and improve service processes, conduct quality audits, implement customer feedback mechanisms, and drive continuous improvement.
• Knowledge Sharing: Build a service knowledge base and best practices to strengthen team capability.
• Collaboration: Work closely with sales, technical, supply chain, and product teams to meet customer needs and ensure seamless communication.

Qualifications

• Bachelor’s degree or higher in Electrical Engineering, Power Systems, Mechanical Engineering, or related field.
• 5+ years’ experience in after-sales service, O&M, or service operations (energy storage/renewable energy preferred).
• Proven expertise in service network management, team leadership, and process optimization.
• Strong communication, coordination, and stress management skills across teams and regions.
• Data-driven mindset with a focus on measurable results and service improvement.