Jobs at Elvaridah

Job Summary

• The Compliance Officer will be responsible for ensuring that the organization operates in full compliance with applicable laws, regulations, and internal policies, particularly those governed by the Securities and Exchange Commission (SEC) Nigeria. The role requires strong knowledge of regulatory requirements within the capital market and experience in managing statutory filings, regulatory reporting, and compliance monitoring. The Compliance Officer will also support the organization in maintaining ethical standards, mitigating regulatory risks, and ensuring timely communication with regulatory authorities.

Key Responsibilities

Regulatory Compliance and Monitoring

• Ensure the company complies with all regulatory requirements, guidelines, and policies issued by SEC Nigeria and other relevant regulatory bodies.
• Monitor regulatory updates, circulars, and policy changes and advise management on their impact on the company’s operations.
• Develop and implement internal compliance policies, procedures, and control mechanisms to ensure adherence to regulatory standards.
• Conduct periodic compliance reviews and internal audits to identify potential regulatory risks and recommend corrective actions.

SEC Filings and Regulatory Reporting

• Prepare, review, and submit statutory filings with SEC Nigeria in line with regulatory timelines and requirements.
• Manage periodic returns including monthly, quarterly, and annual regulatory filings required by SEC Nigeria.
• Handle registration, renewal, and updates for funds, investment schemes, and financial products with the regulatory authorities.
• Prepare and submit compliance certificates and regulatory reports in accordance with SEC rules and regulations.
• Coordinate the reporting of significant shareholding changes, corporate actions, and other mandated disclosures as required by SEC Nigeria.
• Maintain proper documentation, records, and archives for all regulatory filings and official correspondence with SEC Nigeria.
• Liaise with SEC officials and ensure prompt responses to regulatory inquiries, inspections, and compliance audits.

Policy Implementation and Risk Management

• Support the development and enforcement of internal compliance frameworks and risk management policies.
• Identify compliance gaps within the organization and recommend appropriate remedial actions.
• Ensure staff adhere to internal policies, ethical standards, and regulatory requirements.

Training and Awareness

• Provide compliance guidance and training to staff to ensure awareness of regulatory obligations and best practices.
• Promote a strong compliance culture across the organization.

Qualifications and Requirements

• Bachelor’s degree in Law, Finance, Accounting, Economics, or a related field.
• Minimum of 3–5 years of compliance experience within a financial services, asset management, or capital market firm.
• Strong working knowledge of SEC Nigeria regulations, capital market compliance requirements, and regulatory filings.
• Professional certifications such as CIS (Chartered Institute of Stockbrokers), ACAMS, or relevant compliance certification will be an added advantage.
• Excellent analytical, documentation, and regulatory interpretation skills.
• Strong communication and stakeholder management abilities.

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Job Summary

• The Customer Service Officer will serve as the primary point of contact for clients, ensuring excellent customer experience throughout the catering service process. The role involves managing customer inquiries, coordinating client orders, supporting event bookings, and ensuring seamless communication between clients and internal teams. The role operates on a hybrid structure, with physical presence required when there are events, operational activities, or client meetings.

Key Responsibilities

Customer Interaction & Support

• Respond promptly to customer inquiries via phone, email, social media, and other communication channels.
• Provide accurate information on catering services, menu options, pricing, and event packages.
• Handle customer complaints and ensure timely and professional resolution.

Order and Booking Management

• Receive and document catering orders and event bookings.
• Confirm key event details including venue, date, guest count, menu selections, and special requests.
• Ensure all customer requirements are properly communicated to the kitchen and operations teams.

Client Relationship Management

• Maintain positive relationships with clients to promote repeat business and referrals.
• Conduct follow-ups with clients before and after events to ensure satisfaction.
• Gather feedback from customers to improve service delivery.

Administrative Responsibilities

• Maintain proper records of client inquiries, bookings, and service requests.
• Prepare order summaries, confirmations, and assist with invoicing when necessary.
• Update customer databases and track ongoing service requests.

Internal Coordination

• Liaise with kitchen staff, logistics personnel, and event coordinators to ensure smooth service delivery.
• Communicate customer expectations and special requirements to relevant departments.

Requirements

• Minimum of OND / HND / Bachelor’s Degree in Business Administration, Hospitality Management, or a related field.
• 1–2 years experience in customer service, preferably in the hospitality, restaurant, or catering industry.
• Strong communication and interpersonal skills.
• Good organizational and problem-solving abilities.
• Ability to work both independently and collaboratively within a team.
• Basic knowledge of Microsoft Office and digital communication tools.