Customer Service Officer at Elvaridah

Job Summary

• The Customer Service Officer will serve as the primary point of contact for clients, ensuring excellent customer experience throughout the catering service process. The role involves managing customer inquiries, coordinating client orders, supporting event bookings, and ensuring seamless communication between clients and internal teams. The role operates on a hybrid structure, with physical presence required when there are events, operational activities, or client meetings.

Key Responsibilities

Customer Interaction & Support

• Respond promptly to customer inquiries via phone, email, social media, and other communication channels.
• Provide accurate information on catering services, menu options, pricing, and event packages.
• Handle customer complaints and ensure timely and professional resolution.

Order and Booking Management

• Receive and document catering orders and event bookings.
• Confirm key event details including venue, date, guest count, menu selections, and special requests.
• Ensure all customer requirements are properly communicated to the kitchen and operations teams.

Client Relationship Management

• Maintain positive relationships with clients to promote repeat business and referrals.
• Conduct follow-ups with clients before and after events to ensure satisfaction.
• Gather feedback from customers to improve service delivery.

Administrative Responsibilities

• Maintain proper records of client inquiries, bookings, and service requests.
• Prepare order summaries, confirmations, and assist with invoicing when necessary.
• Update customer databases and track ongoing service requests.

Internal Coordination

• Liaise with kitchen staff, logistics personnel, and event coordinators to ensure smooth service delivery.
• Communicate customer expectations and special requirements to relevant departments.

Requirements

• Minimum of OND / HND / Bachelor’s Degree in Business Administration, Hospitality Management, or a related field.
• 1–2 years experience in customer service, preferably in the hospitality, restaurant, or catering industry.
• Strong communication and interpersonal skills.
• Good organizational and problem-solving abilities.
• Ability to work both independently and collaboratively within a team.
• Basic knowledge of Microsoft Office and digital communication tools.