Jobs at 3Line Card Management Limited

Location: Victoria Island, Lagos

Job Description

• Ensure the States achieves profitable sales growth across the agency banking platform.
• Manage, motivate and measure the performance of the Agent and Aggregators to ensure revenue targets are met.
• Ensure timely submission, and monitor quality of Agent performance in an ongoing basis.
• Communicate with Aggregators, Field agentsand schedule site visits to Agents with issues on a daily basis
• Carry out monthly KPI review for each aggregator, field agent and agent
• Review and analyze Agent and Aggregator’s activities
• Monitor and review new Agents revenue and transaction rates
• Conduct Agent forum/training for all Agents in the Region.
• Utilize proactive sales management techniques, incentives and other motivational initiatives in conjunction with Freedom Network’s objectives
• Ensure that Agents within the region have a ‘current’ service level agreement in place with Freedom Network
• Develop and monitor sales systems and procedures and make recommendations for continuous improvement
• Ensure that Agents within the region are fully branded and location is very visible
• Ensure that all POS with Agents within the region are fully utilized
• Co-ordinate Agency documentation in line with laid down procedures
• Ensure a seamless Agent on-boarding process , training and development for all Agents
• Gather market intelligence and communicate to reporting head for Business Decision Making.
• Ensure Targets are met.

Experience Requirements and Skills

• Interested candidates should possess a Bachelor's degree with 3-5 years work experience.
• Must be conversant with the rural/urban area and able to speak the native languages.
• Proven business analysis skills with the ability to proactively meet objectives
• Ability to understand and apply market intelligence to sales strategy
• Exceptional negotiation skills and communication skills
• Aggresive marketing and people management
• Ability to make presentations using Microsoft power point, excel, & word
• Effective communication both (oral and written) and interpersonal skills
• Patience and resilience
• Analytical, problem-solving and decision-making skills
• Prospecting & persuasive skills
• Client & territory relationship management ability
• Ability to work independently and also as a team.

Salary
NGN250,000 / Month (Maximum).

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Location: Victoria Island, Lagos
Employment Type: Internship

Job Summary

• Serves customers by providing product and service information; resolving product and service problems.

Job Functions

• Identify and assess customers’ needs to achieve satisfaction
• Use the organizational Enterprise System
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Cancel or upgrade accounts
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Answer questions about warranties or terms of sale
• Act as the company gatekeeper
• Suggest solutions when a product malfunctions
• Handle product recalls
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records.
• Compile reports on overall customer satisfaction
• Read from scripts
• Handle changes in policies or renewals
• Resolve customer complaints via phone, email, mail or social media.

Requirements

• High School Diploma, general education degree or equivalent with 1 - 3 years work experience.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Are you a focused service-oriented person with good communication skills both written and verbal.
• Good organizational and problem solving skills