Volunteer - WhatsApp Community Moderator at Rec Room Wellness

Responsibilities

• Monitor discussions in Rec Room Wellness’ WhatsApp community
• Flag or remove inappropriate content in line with our Community Guidelines
• Welcome new members with warmth and offer helpful resources
• Share new Rec Room Wellness blog posts and official announcements with the community
• Facilitate positive engagement (ask questions, spark conversations, respond kindly)
• Encourage participation in ongoing campaigns, blog conversations, or wellness challenges
• Escalate serious concerns (e.g., mental health crises or harassment) to the Communications and Content Lead or Mental Health First Aider
• Suggest weekly conversation starters or polls to maintain community engagement
• Moderate the chat during live events and Q&A sessions

What to Watch For

• Moderators should stay alert to:
• Bullying or trolling
• Off-topic or spam posts
• Misinformation, especially related to health
• Inappropriate language or triggering content
• Signs of distress (e.g., suicidal ideation, threats, self-harm)
• If you are unsure about whether a post should be removed, take a screenshot and contact the Community Lead.

Tools

• You will receive moderator-level access to our WhatsApp community
• Use WhatsApp group chats for team communication
• Use the shared Community Log Sheet to document flags or wins
• Training resources will be provided during onboarding