Intern, Field Services (3 Month Program) at GE - General Electric

Job Description Summary

• The Intern will be responsible for undergoing basic training on technical support on GE medical equipment, shadowing and observing exiting field engineers to understudy how equipment is serviced and managed.
• This will be a 3-month program.

Key Responsibilities / Essential Functions

• Technical: Will work and understudy experienced field engineers on various modality in the assigned area.
• Electronic/Mechanical: Basic level understanding about troubleshooting and technical safty (EHS)
• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
• Productivity: Support any Warranty and PMS contract cost control.
• Administration: Responsibly completes all administration tasks on time.
• Installation: Plays a support role on basic installation process offsite. . Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
• Insure timely dispatch closure.
• Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Qualifications/Requirements

• Qualified to National Diploma One (ND1) Cadre or Higher National Diploma One (HND1) Cadre in selected Nigeria Ministry of Health certified Biomedical Schools
• Technical analytical skills.
• Proficiency in English.
• Ability to work independently with minimum direction.
• High work standards and quality.
• Initiative and motivation.
• Plans and organizes work effectively.
• Excellent communications, listening and interpersonal skills.
• Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.

Required Qualification

• Candidate must be eligible and currently due for their SIWES (Student Industrial Work Experience Scheme) placement.
• Applicants are required to attach an official SIWES placement/introductory letter from their institution as part of their application.
• Applications submitted without a valid SIWES letter will not be considered.