Travel Business Manager at 1860 Travels Limited

Job Summary

• We are seeking an experienced and results-driven Business Manager to oversee and grow all operational functions of our travel agency. The ideal candidate will manage daily operations, optimize performance across departments (Marketing, Finance, Administration), and ensure excellent service delivery across all travel services offered by the company. This leadership role requires strategic planning, strong commercial insight, and a hands-on approach to managing teams and operations.

Key Responsibilities

Operational Management

• Oversee and coordinate all unit operations including flight bookings, hotel reservations, tour packages, visa applications, travel insurance, and transfers. 
• Ensure daily operations run efficiently to meet service delivery targets and customer satisfaction standards. 
• Implement and enforce operational policies, procedures, and performance standards.
• Monitor quality delivery of travel services across all channels.

Strategic Leadership & Growth

• Develop and execute business strategies aligned with company goals to drive profitability and market share growth.
• Identify and capitalize on new business opportunities including corporate accounts, partnerships, and niche market segments.
• Lead the planning and execution of promotions, campaigns, and partnership initiatives.

Marketing & Client Development

• Oversee marketing efforts to grow customer base and enhance brand visibility.
• Guide the marketing team in digital campaigns, social media initiatives, and travel product promotions.
• Build and maintain strong relationships with clients, travel partners, suppliers, and industry stakeholders.

Financial & Administrative Oversight

• Prepare and manage budgets, ensuring effective cost control and revenue optimization.
• Track financial performance, sales figures, and prepare regular reports for senior management.
• Supervise invoicing, billing, expense reconciliation, and liaison with financial institutions where necessary.
• Ensure compliance with regulatory standards and company protocols.

Team Leadership & HR Management

• Lead, mentor, and develop travel operations, marketing, administration, and finance teams.
• Oversee recruitment, performance evaluations, and professional development programs.
• Promote a collaborative and high-performance work culture.

Qualifications & Skills

• Bachelor’s degree in Business Administration, Marketing, Hospitality, Tourism, or related field.
• Minimum 5–7 years’ experience in travel operations or travel management (leadership experience preferred). 
• Proven ability to manage multiple service lines (flights, hotels, tours, visa, insurance, transfers).
• Strong business acumen with experience in strategic planning, budgeting, and financial reporting.
• Excellent leadership and team management capabilities.
• Experience with Global Distribution Systems (GDS) e.g., Amadeus, Sabre, Galileo; proficient in MS Office and travel software. 
• Outstanding communication, problem-solving, and customer service skills.
• Ability to work under pressure and adapt to a fast-paced travel environment.