Loan Recovery Officer at Retrust Microfinance Bank

Job Summary

• The Loan Recovery Officer will be responsible for managing delinquent loan accounts, ensuring timely recovery of outstanding obligations, and minimizing non-performing loans (NPLs).
• The role requires strong negotiation skills, field recovery experience, and the ability to maintain professionalism while enforcing repayment.

Key Responsibilities

• Follow up on overdue loan accounts and ensure prompt repayment
• Implement structured recovery strategies for delinquent and non-performing loans
• Negotiate repayment plans with customers based on financial capacity
• Conduct field visits for recovery and verification purposes
• Monitor loan portfolio and escalate high-risk accounts
• Maintain accurate records of recovery activities and customer engagements
• Recommend accounts for legal action where necessary
• Ensure compliance with internal policies and regulatory guidelines.

Qualifications and Requirements

• Minimum of OND / HND / Bachelor’s Degree in Finance, Business Administration, Economics, or related fields
• 2 - 5 years’ experience in loan recovery, collections, or credit administration
• Experience in a microfinance bank or lending institution is highly preferred
• Proven track record in loan recovery and delinquency management.

Key Competencies:

• Strong negotiation and persuasion skills
• Ability to handle difficult customers professionally
• Result-oriented with strong target achievement drive
• Good analytical and problem-solving skills
• High level of integrity and ethical conduct.