Tracking Officer at DAG Industries Nigeria Limited

Job Summary

• The Tracking Officer is responsible for monitoring, tracking, and following up on customer loan repayments, overdue accounts, and asset-based finance portfolios.
• The role ensures timely recovery, accurate documentation, and compliance with the organization’s credit and risk management policies.
• The officer also provides regular portfolio reports and supports the loan recovery and collections team in mitigating financial risks.

Key Responsibilities
Portfolio Monitoring & Tracking:

• Monitor daily loan performance, repayment schedules, and overdue accounts.
• Track customers’ loan statuses to ensure timely repayment and compliance.
• Identify delinquent accounts and escalate cases to the Collections/Recovery team.
• Follow up with clients via calls, emails, and field agents to ensure prompt repayment.

Data Management & Reporting:

• Maintain accurate and updated records of customer accounts, transactions, and repayment activities.
• Generate daily, weekly, and monthly portfolio performance reports.
• Track asset-based finance items (vehicles, equipment, devices, etc.) using GPS or digital tracking tools where applicable.
• Flag irregularities and report unusual activities to the Risk/Compliance team.

Risk & Compliance:

• Ensure all tracking activities adhere to internal credit policies and regulatory standards.
• Support risk assessment by providing timely information on high-risk accounts.
• Assist in verifying customer information and loan documentation as required.

Customer Engagement & Support:

• Engage customers professionally to remind them of due payments.
• Provide assistance to customers experiencing repayment challenges and escalate for restructuring where necessary.
• Maintain positive customer relationships while enforcing repayment discipline.

Liaison & Collaboration:

• Work closely with Loan Officers, Collections, Credit Analysts, Recovery Officers, and Branch Managers.
• Coordinate with external partners (tracking companies, field agents, legal team) for asset tracking or recovery.
• Support management with strategic insights for improving portfolio quality.

Key Performance Indicators (KPIs)

• Portfolio at Risk (PAR) performance.
• Reduction in non-performing loans (NPL).
• Timeliness and accuracy of reports.
• Successful follow-ups and repayment recovery rate.
• Compliance with internal policies and regulatory guidelines.

Education & Experience

• Bachelor’s degree in Finance, Accounting, Economics, Business Administration or related field.
• Minimum of 2–5 years experience as a Tracking Officer, Collections Analyst, Loan Monitoring Officer, or similar role in the financial sector.
• Experience with loan management systems (LMS) or portfolio monitoring tools.

Skills & Competencies:

• Strong analytical and reporting skills.
• Proficiency in MS Excel and data analysis tools.
• Familiarity with GPS tracking systems (for asset finance roles).
• Excellent communication and customer relationship skills.
• High attention to detail and strong organizational ability.
• Ability to work under pressure and manage multiple delinquent accounts.
• Knowledge of credit risk management, loan recovery processes, and financial regulations.