Fresh Jobs at DAG Industries Nigeria Limited

Job Summary

• The Tracking Officer is responsible for monitoring, tracking, and following up on customer loan repayments, overdue accounts, and asset-based finance portfolios.
• The role ensures timely recovery, accurate documentation, and compliance with the organization’s credit and risk management policies.
• The officer also provides regular portfolio reports and supports the loan recovery and collections team in mitigating financial risks.

Key Responsibilities
Portfolio Monitoring & Tracking:

• Monitor daily loan performance, repayment schedules, and overdue accounts.
• Track customers’ loan statuses to ensure timely repayment and compliance.
• Identify delinquent accounts and escalate cases to the Collections/Recovery team.
• Follow up with clients via calls, emails, and field agents to ensure prompt repayment.

Data Management & Reporting:

• Maintain accurate and updated records of customer accounts, transactions, and repayment activities.
• Generate daily, weekly, and monthly portfolio performance reports.
• Track asset-based finance items (vehicles, equipment, devices, etc.) using GPS or digital tracking tools where applicable.
• Flag irregularities and report unusual activities to the Risk/Compliance team.

Risk & Compliance:

• Ensure all tracking activities adhere to internal credit policies and regulatory standards.
• Support risk assessment by providing timely information on high-risk accounts.
• Assist in verifying customer information and loan documentation as required.

Customer Engagement & Support:

• Engage customers professionally to remind them of due payments.
• Provide assistance to customers experiencing repayment challenges and escalate for restructuring where necessary.
• Maintain positive customer relationships while enforcing repayment discipline.

Liaison & Collaboration:

• Work closely with Loan Officers, Collections, Credit Analysts, Recovery Officers, and Branch Managers.
• Coordinate with external partners (tracking companies, field agents, legal team) for asset tracking or recovery.
• Support management with strategic insights for improving portfolio quality.

Key Performance Indicators (KPIs)

• Portfolio at Risk (PAR) performance.
• Reduction in non-performing loans (NPL).
• Timeliness and accuracy of reports.
• Successful follow-ups and repayment recovery rate.
• Compliance with internal policies and regulatory guidelines.

Education & Experience

• Bachelor’s degree in Finance, Accounting, Economics, Business Administration or related field.
• Minimum of 2–5 years experience as a Tracking Officer, Collections Analyst, Loan Monitoring Officer, or similar role in the financial sector.
• Experience with loan management systems (LMS) or portfolio monitoring tools.

Skills & Competencies:

• Strong analytical and reporting skills.
• Proficiency in MS Excel and data analysis tools.
• Familiarity with GPS tracking systems (for asset finance roles).
• Excellent communication and customer relationship skills.
• High attention to detail and strong organizational ability.
• Ability to work under pressure and manage multiple delinquent accounts.
• Knowledge of credit risk management, loan recovery processes, and financial regulations.

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Job Description
Purpose of the Role:

• The Territory Development Officer is responsible for driving growth in asset finance through structured market research, proactive pipeline development, high-quality lead generation, and detailed monitoring of competitor activity.
• This is a field-focused business development role that requires strong commercial awareness, disciplined planning, and a deep understanding of the assigned territory.
• The role is highly KPI-driven and is central to expanding the company’s client base and loan portfolio.

Key Responsibilities
Market Research G Territory Intelligence:

• Conduct continuous market research within the assigned geographic territory.
• Develop in-depth understanding of local demand for asset finance for the company’s products, client demographics, economic activity, and untapped sales potential.
• Identify all parks within the specified geography, map the respective fleet owners, park chairman, dealers and any other influencer. Map key clusters of potential clients (e.g., individuals, small businesses, traders, etc.).
• Evaluate new financing opportunities and identify underserved client segments.
• Prepare and submit market potential reports within set timelines.
• KPI 1: New client potential in the assigned territory over a specific time period.

Lead Pipeline Development G Management:

• Build and maintain a minimum pipeline of 300 potential new clients at all times.
• Categorise leads into hot, warm, and cold leads based on credit readiness, financing needs, and urgency.
• Update the pipeline daily with accurate information on follow-ups, next steps, conversion probabilities, and client movement between stages.
• Engage prospects regularly to keep them active and well-nurtured.
• Submit weekly pipeline activity and performance reports.
• KPI 2: Size, quality, and accuracy of the pipeline (minimum 300 leads).

New Client Leads:

• Generate a minimum of 30 high-quality hot leads per month, each with a G0% probability of loan approval.
• Plan and conduct rider engagement programs aimed at educating riders on the company’s loan products and continuously raise and build awareness.
• Identify clients with strong repayment capacity, stable income sources, and suitable asset needs.
• Guide potential clients through the financing process and prepare them for credit assessment requirements. Collect, verify and upload into the system all KYC and all other documents required for both field verification and tele-verification.
• Work closely with Field Verification Officers, Tele-Verification Officers, Credit Officers, and Collections Officers to support end-to-end onboarding and client relationship management.
• Achieve monthly new client targets as agreed with Management.
• KPI 3: Minimum 30 hot, high-quality, high-conversion leads generated per month.

Competitor Monitoring G Market Intelligence:

• Continuously monitor and document competitor activities within the assigned territory, including:
• Sales / marketing / promotions strategies and campaigns
• financing rates
• loan terms and conditions
• target customer segments
• Identify strengths and weaknesses of competitors and provide recommendations.
• Submit competitor intelligence updates weekly or as required.
• KPI 4: Frequency, accuracy, and usefulness of competitor activity reports.

KPIs Measurement

• Market Research Size and accuracy of new clients potential identified
• Pipeline Minimum 300 active leads; pipeline accuracy; daily updates
• New Client Leads Minimum 30 hot leads monthly with 90% approval probability
• Competitor Monitoring Ǫuality and timeliness of competitor intelligence reports.

Required Qualifications G Experience

• High School completion Certificate required; Diploma or Degree in Marketing, Business, Finance, or related field is an advantage.
• 2–5 years’ experience in field sales, business development, microfinance, asset finance, or related sectors.
• Proven experience building and managing sales pipelines.
• Strong understanding of lead generation, client qualification, and sales funnels.
• Experience working in informal, semi-formal, or small-business markets is highly advantageous.

Skills G Competencies:

• Strong communication, negotiation, and interpersonal skills.
• High level of territory awareness and commercial acumen.
• Ability to work independently and meet strict sales KPIs.
• Skilled in client prospecting, screening, and conversion.
• Solid organisational and time-management capabilities.
• Competent with CRM systems and mobile data-collection tools.
• Ability to analyse market data and identify opportunities.

Personal Attributes:

• Hunter mentality’, highly motivated and target driven.
• Sociable, confident, and able to build rapport quickly.
• Persistent, proactive, and resilient.
• Ethical and trustworthy.
• Flexible and adaptable to changing market conditions.
• Strong sense of ownership and accountability.

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Job Summary

• The Insurance Officer is responsible for managing the company’s insurance portfolios, ensuring adequate coverage of assets, operations, digital products, employees, and customers.
• The role focuses on insurance compliance, claims processing, product risk assessment, and partnerships with insurers, especially in a digital/fintech environment.

Responsibilities
Insurance Policy & Portfolio Management:

• Manage and administer all insurance policies covering digital products, customer assets, general business risks, cyber risks, health insurance, life insurance, and asset insurance.
• Ensure timely renewal of all insurance policies and negotiate favorable terms with insurers or brokers.
• Review existing insurance coverage to align with fintech operations such as digital wallets, mobile lending, payment solutions, or asset-backed finance.

Claims Management:

• Coordinate, process, and track insurance claims from initiation to final settlement.
• Verify all claim documentation (incident reports, digital logs, audit trails, receipts, valuations).
• Liaise with insurance providers to ensure prompt resolution and accurate claim payouts.
• Maintain up-to-date records of open, closed, and pending claims.

Risk & Compliance in a Fintech Environment:

• Assess insurance needs for digital financial services, including cyber insurance, fraud protection, device loss/theft, business interruption, and third-party liability.
• Support compliance with financial regulators (e.g., CBN, NDIC, NAICOM) on insurance requirements.
• Collaborate with Risk, Product, and Compliance teams to ensure insurance coverage aligns with new digital product launches.
• Conduct periodic reviews to identify emerging risks in fintech operations and recommend insurance solutions.

Data Analytics & Reporting:

• Maintain a centralized insurance database and ensure proper documentation of all policies, endorsements, and claims.
• Prepare periodic insurance performance reports, cost analyses, and risk exposure assessments.
• Track insurance KPIs such as claims cycle time, premium spend, coverage adequacy, and product-specific risk metrics.

Stakeholder Relationship Management:

• Act as the primary liaison between the company and insurance partners, adjusters, underwriters, and brokers.
• Support internal teams (Finance, HR, Operations, Product) with insurance-related inquiries.
• Work with Finance to reconcile insurance premiums, claims payments, and insurance-related expenses.

Product Support (Fintech):

• Provide insurance risk assessments for digital lending, device financing, transactional risks, or micro-insurance products.
• Support the integration of insurance APIs or digital insurance features into the fintech platform.
• Assist in designing or reviewing micro-insurance offerings for customers where applicable.

Key Performance Indicators (KPIs)

• Timeliness of policy renewals and adequacy of coverage.
• Claims processing turnaround time.
• Reduction of unresolved or disputed claims.
• Cost optimization in premium and insurance spend.
• Compliance with regulatory insurance obligations.
• Quality of insurance risk assessments for fintech products.

Requirements
Education:

• Bachelor’s Degree in Insurance, Finance, Economics, Business Administration, Actuarial Science, or related field.
• Professional certifications such as CIIN, ACII, ANIS, or related insurance qualifications are a strong advantage.

Experience:

• Minimum 3 – 5 years experience in insurance management, underwriting, claims processing, or risk management within the financial services or fintech sector.
• Experience working with insurance technology, digital risk management, or cyber insurance is a plus.

Skills & Competencies:

• Strong understanding of fintech operations (digital lending, wallets, P2P payments, mobile banking).
• Knowledge of insurance regulations, underwriting standards, and statutory requirements (NAICOM, CBN).
• Proficiency in data analysis and use of digital tools/insurance management systems.
• Excellent communication, negotiation, and stakeholder management skills.
• Strong analytical and problem-solving ability.
• High attention to detail and accuracy.