Telesales and Retention Manager at Shipafrica Limited

Key Responsibilities:

• Engage at least 30 customers daily through calls, WhatsApp, email, and other channels
• Conduct outbound sales calls to prospects, upsell, and reactivate clients
• Achieve a monthly revenue target of ₦20,000,000, with a minimum performance benchmark of 75%
• Retain at least six new customers monthly from the assigned customer list
• Maintain ongoing engagement with existing clients to ensure satisfaction and continued usage
• Identify upsell and cross-sell opportunities to maximize account value
• Record and report all interactions, sales activities, and customer feedback in the CRM
• Collaborate with internal teams to improve customer experience and optimize retention strategies
• This is a target-driven position for someone who thrives in a fast-paced environment, enjoys building relationships, and is motivated by both immediate sales results and long-term customer growth.

Requirements:

• Proven experience in telesales, customer retention, or account management
• Strong outbound calling, persuasion, and negotiation skills
• Excellent communication and relationship-building abilities
• Target-driven, organized, and familiar with CRM tools
• Comfortable working in fast-paced, performance-oriented environments