Technical Support Specialist - Cybersecurity at Enov8 Solutions Limited

Job description

• Deliver first and second-level support for hardware, software, OS (Windows, macOS, Linux), networks, and mobile devices.
• Monitor, triage, and respond to alerts from security tools (e.g., antivirus, EDR, NGFW).
• Support patch management and user education on cybersecurity best practices.
• Administer productivity tools (Microsoft 365/Google Workspace), VPN, and basic firewall/network configs.
• Manage user access and permissions in line with security policies.
• Assist with incident response efforts—triage, containment, recovery.
• Perform routine system health checks and support implementation of updates and security controls.
• Maintain accurate documentation of support issues, configurations, and incidents.
• Collaborate with IT and cybersecurity teams to strengthen systems reliability and threat response

Required Qualification:

• BSc/HND in IT, Computer Science, Cybersecurity, Engineering, or equivalent experience.
• 2+ years in technical support with exposure to cybersecurity.
• Solid grasp of OS and networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Familiarity with Microsoft 365/Google Workspace administration.
• Knowledge of endpoint protection tools, security concepts, and common attack vectors.
• Excellent troubleshooting, communication, and documentation skills.
• Strong customer service orientation and ability to explain technical issues clearly.
• Certifications: CompTIA A+, Network+, Security+, CySA+, CCNA, or ITIL Foundation.
• OEM security certifications (e.g., Fortinet, Palo Alto, CrowdStrike).
• Exposure to SIEM tools and cloud platforms (AWS, Azure, GCP).
• Experience with AI-powered helpdesk or IT automation tools.