IT Specialist at CrownCity Park & Resort

Role Summary:

The IT Specialist is responsible for the day-to-day management, support, and optimization of CrownCity’s IT infrastructure and systems. This role ensures high system availability, data integrity, cybersecurity compliance, and responsive end-user support across all departments.

This is a hands-on role requiring both technical execution and operational discipline, with accountability for preventive maintenance, troubleshooting, vendor coordination, and technology risk mitigation.

Key Responsibilities

• Manage and maintain all on-site IT infrastructure including servers, networking equipment, access points, workstations, printers, CCTV systems, and POS terminals.
• Ensure continuous availability and optimal performance of internet connectivity, internal networks (LAN/WAN), and Wi-Fi coverage across guest and staff areas.
• Conduct routine system health checks, updates, backups, and performance monitoring.
• Support and maintain core business systems including:
  • Property Management Systems (PMS)
  • Point-of-Sale (POS) systems
  • Accounting and finance software
  • HR and payroll systems
• Manage system access controls, user permissions, and account provisioning in alignment with internal policies.
• Implement and enforce cybersecurity best practices, including antivirus management, firewall controls, password policies, and access restrictions.
• Monitor for security threats, vulnerabilities, and suspicious activities; respond promptly to incidents.
• Ensure regular data backups and disaster recovery readiness to minimize operational risk.
• Provide timely technical support to staff across all departments, resolving hardware, software, and connectivity issues.
• Train staff on proper use of systems, tools, and basic IT best practices.
• Maintain IT asset inventory and usage documentation.
• Coordinate with external IT vendors, software providers, and service partners for installations, upgrades, and specialized support.
• Evaluate vendor performance and support service delivery against agreed SLAs.
• Maintain accurate IT documentation including network diagrams, system configurations, licenses, and SOPs.
• Proactively identify opportunities to improve system efficiency, automation, and cost control.
• Support technology initiatives aligned with business growth, guest experience, and operational scalability.

Required Qualifications

• Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
• 4+ years of hands-on experience in IT support, systems administration, or infrastructure management.
• Strong working knowledge of networking fundamentals, Windows environments, hardware troubleshooting, and common business applications.
• Experience supporting POS systems, PMS platforms, or hospitality IT environments is a strong advantage.
• Solid understanding of cybersecurity fundamentals and data protection practices.

Key Competencies

• High accountability and operational reliability
• Strong problem-solving and troubleshooting skills
• Ability to prioritize and manage multiple support requests
• Clear communication with both technical and non-technical stakeholders
• Proactive mindset with a focus on risk prevention and system stability