Supervisor (Hospitality) at Woodgate Structure Limited

Job Description

• A Hospitality Supervisor's job description includes managing staff, ensuring excellent guest service, maintaining cleanliness and safety standards, and overseeing daily operations in areas like front desk, reservations, food and beverage, or events.
• They train, schedule, and evaluate staff, handle guest complaints, manage inventory, and ensure compliance with company policies to create positive guest experiences and efficient service.

Key Responsibilities
Staff Management:

• Supervising, scheduling, and delegating tasks to staff members.
• Providing training to new and existing employees on service standards, policies, and procedures.
• Monitoring staff performance and providing constructive feedback.
• Motivating the team to meet service targets.

Guest Experience:

• Acting as the first point of contact for guests, addressing inquiries and complaints promptly and professionally.
• Ensuring a high standard of customer service and satisfaction.
• Implementing and enforcing customer care policies.

Operational Oversight:

• Ensuring the smooth and efficient operation of the department, such as the front desk, restaurant, or event spaces.
• Maintaining the cleanliness, organization, and appearance of operational areas.
• Managing inventory and ordering supplies.

Quality and Safety Compliance:

• Ensuring compliance with health, safety, and sanitation standards.
• Monitoring equipment functionality and reporting mechanical issues.
• Implementing food safety and personal safety protocols where applicable.

Administrative Tasks:

• Handling administrative duties such as maintaining logs and reports.
• Assisting with financial operations, including cash handling or preparing revenue reports.
• Coordinating with other departments, such as housekeeping or maintenance.

Common Skills & Qualifications

• Proven experience in a hospitality setting.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Problem-solving abilities and a customer-oriented attitude.
• Knowledge of company policies, procedures, and service standards.
• Develop plans to increase occupancy and ADR through walk-ins and up selling at the front desk. Directly responsible for organizing, supervising, and scheduling.