Jobs at Woodgate Structure Limited

Summary

• A Housekeeper/Laundry job description includes cleaning rooms, making beds, and maintaining common areas by dusting, vacuuming, and mopping floors.
• Laundry duties involve washing, drying, folding, and ironing linens and personal clothing, while also stocking supplies like soap and tissue.
• This role requires attention to health and safety protocols, reporting maintenance issues, and managing cleaning supplies to ensure a clean, comfortable, and safe environment for residents or guests.

Key Responsibilities

• General Cleaning: Dusting, vacuuming, mopping floors, and polishing surfaces in residential or commercial spaces.
• Laundry Management: Washing, drying, folding, and ironing clothes, bedding, and towels.Sorting and organizing clean linens and returning them to their designated areas.
• Room Maintenance: Making beds with fresh linens, cleaning and disinfecting bathrooms, and wiping down kitchen appliances and counters.
• Supply Management: Monitoring stock levels of cleaning products, personal items, and linens, and informing supervisors when they are low.
• Waste Management: Collecting and properly disposing of trash and recycling from all areas.
• Reporting: Notifying supervisors of any damages, maintenance needs, or other issues that require attention.

Qualifications

• Typically a High School Diploma or equivalent.
• Experience in cleaning or housekeeping is often preferred.
• Ability to pass a background check and drug screening.

Essential Skills:

• Attention to Detail: Thoroughness in cleaning and meticulous care for fabrics and furnishings.
• Organizational Skills: Ability to keep spaces tidy, organize closets, and implement organizational systems.
• Time Management: Working efficiently to complete tasks within designated timeframes.
• Physical Stamina: Ability to stand and remain on their feet for an entire shift.
• Knowledge of Cleaning Supplies: Understanding the proper use of cleaning materials and chemicals.

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Job Description

• A Hospitality Supervisor's job description includes managing staff, ensuring excellent guest service, maintaining cleanliness and safety standards, and overseeing daily operations in areas like front desk, reservations, food and beverage, or events.
• They train, schedule, and evaluate staff, handle guest complaints, manage inventory, and ensure compliance with company policies to create positive guest experiences and efficient service.

Key Responsibilities
Staff Management:

• Supervising, scheduling, and delegating tasks to staff members.
• Providing training to new and existing employees on service standards, policies, and procedures.
• Monitoring staff performance and providing constructive feedback.
• Motivating the team to meet service targets.

Guest Experience:

• Acting as the first point of contact for guests, addressing inquiries and complaints promptly and professionally.
• Ensuring a high standard of customer service and satisfaction.
• Implementing and enforcing customer care policies.

Operational Oversight:

• Ensuring the smooth and efficient operation of the department, such as the front desk, restaurant, or event spaces.
• Maintaining the cleanliness, organization, and appearance of operational areas.
• Managing inventory and ordering supplies.

Quality and Safety Compliance:

• Ensuring compliance with health, safety, and sanitation standards.
• Monitoring equipment functionality and reporting mechanical issues.
• Implementing food safety and personal safety protocols where applicable.

Administrative Tasks:

• Handling administrative duties such as maintaining logs and reports.
• Assisting with financial operations, including cash handling or preparing revenue reports.
• Coordinating with other departments, such as housekeeping or maintenance.

Common Skills & Qualifications

• Proven experience in a hospitality setting.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Problem-solving abilities and a customer-oriented attitude.
• Knowledge of company policies, procedures, and service standards.
• Develop plans to increase occupancy and ADR through walk-ins and up selling at the front desk. Directly responsible for organizing, supervising, and scheduling.