Supervisor at Above Lifestyle

Key Responsibilities
Daily Operations Management:

• Oversee opening and closing duties of the restaurant/lounge.
• Monitor and coordinate front-of-house and bar operations.
• Ensure tables, dining areas, and lounge sections are clean, organized, and properly set.

Staff Supervision:

• Assign duties and supervise servers, bartenders, and support staff.
• Train new staff and ensure adherence to service standards.
• Monitor staff performance and provide feedback or coaching as needed.

Customer Service:

• Greet and interact with guests to ensure satisfaction.
• Handle complaints or concerns promptly and professionally.
• Ensure guests receive high-quality service throughout their visit.

Inventory and Supplies:

• Monitor stock levels for food, beverages, and supplies.
• Coordinate with kitchen and procurement teams for timely restocking.
• Assist in managing and minimizing waste.

Quality Control:

• Ensure food and drinks meet presentation and quality standards.
• Monitor adherence to hygiene and safety regulations.
• Conduct routine checks to maintain cleanliness and ambiance.

Cash and POS Handling:

• Supervise billing, payments, and cash handling procedures.
• Ensure accuracy in the use of POS systems and customer transactions.

Team Coordination and Reporting:

• Communicate shift details, policies, and updates to team members.
• Prepare shift reports and communicate with management on staff or customer issues.
• Support in planning promotions or special events.

Requirements

• High school diploma or equivalent (Degree or diploma in Hospitality Management is a plus).
• Proven experience in a restaurant/lounge supervisory or team lead role.
• Strong leadership, interpersonal, and customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Good understanding of food safety and hygiene regulations.