Assistant Operations Manager at Mikano

Summary

• The Assistant Operations Manager will support end-to-end operational delivery of generator installation, maintenance, and repair services.
• This role partners closely with the Operations Manager to drive service excellence, optimize field operations, manage resources, and ensure compliance with safety and quality standards.

Responsibilities

• Support daily operations across generator servicing, installations, overhauls, and emergency call-outs.
• Coordinate field technicians, schedules, tools, and spare parts to ensure seamless service delivery.
• Monitor service turnaround times and proactively address operational bottlenecks.
• Enforce HSE policies and ensure strict compliance with safety and regulatory requirements.
• Liaise with clients to resolve escalations and maintain strong service relationships.
• Track job cards, service reports, fuel usage, and maintenance records for accuracy and accountability.
• Assist with inventory management, including spare parts forecasting and stock control.
• Support cost control initiatives and operational efficiency improvements.
• Provide input into workforce planning, training needs, and performance monitoring of technicians.
• Prepare operational reports and KPIs for management review.

Requirements

• HND / BSc in Engineering, Operations Management, or a related technical discipline.
• Strong working knowledge of diesel and gas generators (installation, maintenance, troubleshooting).
• 8–10 years’ experience in generator services, power solutions.