Sales Associate at Whip Smart Service Providers Limited

Job Summary

We are seeking for an enthusiastic, fashion-conscious, and customer-oriented Sales Associate to join its team. The successful candidate will be responsible for delivering excellent customer service, driving sales, providing personalised styling recommendations, and maintaining the brand's image and standards within the retail store.

The ideal candidate should have a passion for fashion, excellent interpersonal skills, and the ability to thrive in a fast-paced retail environment.

Key Responsibilities

Customer Service & Sales

• Welcome customers, understand their needs, and provide personalised styling advice and product recommendations.
• Assist customers with fittings, sizing, and suitable alternatives.
• Drive sales through effective upselling and cross-selling.
• Work towards achieving individual and team sales targets.
• Build and maintain strong customer relationships, including following up with VIP clients.
• Handle customer complaints, returns, and exchanges professionally.

Product Knowledge

• Maintain good knowledge of the brand's collections, fabrics, sizes, product features, and care instructions.
• Stay updated on new arrivals, promotions, and current fashion trends.

Store Presentation & Visual Merchandising

• Maintain a clean, organised, and attractive shop floor.
• Ensure garments are properly displayed, folded, hung, and arranged by size.
• Assist with mannequin styling, product displays, and visual merchandising.
• Monitor and replenish stock on shelves and display rails.

Stock & Store Operations

• Receive deliveries, tag and price merchandise, and assist with stock transfers.
• Participate in stocktaking and report any stock discrepancies.
• Follow inventory management and loss-prevention procedures.

Cash Handling & Administration

• Process customer payments, refunds, and gift card transactions accurately.
• Operate the Point of Sale (POS) system and assist with daily till reconciliation.
• Encourage customer registration for loyalty programmes and mailing lists.

Teamwork & Compliance

• Collaborate with colleagues to ensure smooth daily store operations.
• Support the team during busy periods, weekends, and promotional activities.
• Adhere to company policies, health and safety regulations, and dress code.
• Consistently represent the brand professionally.

Requirements

• Previous experience in retail sales or customer service is an advantage, preferably within the fashion or luxury retail industry.
• Excellent verbal communication and interpersonal skills.
• Strong interest in fashion, styling, and current trends.
• Good numerical and basic computer skills.
• Familiarity with POS systems is an added advantage.
• Ability to work in a fast-paced retail environment and stand for extended periods.
• Flexibility to work weekends, evenings, and public holidays when required.

Desired Attributes

• Excellent customer service and relationship management skills.
• Positive attitude, confidence, and resilience.
• Sales-driven with a strong desire to achieve targets.
• Strong attention to detail and organisational skills.
• Ability to work independently and collaboratively.
• Additional language proficiency is an advantage.

Compensation & Benefits

• Monthly Salary: ₦150,000
• Health Insurance
• Pension
• Up to 10% Discretionary Bonus