French-Speaking Agent at ConSol Limited

Job Summary

• The French-Speaking Agent is responsible for handling customer interactions in French (and English where required), ensuring excellent service delivery, resolving inquiries, and supporting operational objectives.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media in French and English.
• Provide accurate information about company products, services, and policies.
• Resolve customer complaints efficiently and escalate complex issues when necessary.
• Maintain accurate records of customer interactions and transactions.
• Good at listening, able to pay good attention to users and have empathy.
• Follow up on customer requests to ensure timely resolution.
• Support sales and operations teams with customer-related tasks.
• Ensure compliance with company procedures and service standards.

Requirements

• Fluency in French (spoken and written); English proficiency required.
• Strong communication and interpersonal skills.
• Problem-solving ability and customer-focused mindset.
• Possess good typing speed
• Basic computer proficiency (CRM systems, Microsoft Office).