Senior Sales Officer - Retail & HNI, Securities at Ecobank Nigeria

 JOB PURPOSE 

• To provide assistance and supports to the head of sales in order to grow in the region the Sales & Marketing business, relationships, and revenue in a profitable and cost-effective manner. 
• To understand client’s needs and objectives and identify opportunities for EDC to support client in addressing or escalating problems and challenges relating to sustainable growth and profitability.

JOB CONTEXT 

• The role implies to be customer centric, network mind with abilities to address/escalate issues to the unit head in order to ensure strong Sales & Marketing relationships and high service quality.
• The incumbent is frequently requested to provide information, reporting on Sales business.

KEY RESPONSIBILITIES 

SALES AND RELATIONSHIP MANAGEMENT 

• Identify and Pitch for business relationships with retail clients and manage the in-country relationship to ensure the smooth running of the account.
• Devise and propose service development initiatives, advise on areas such as service enhancement within the country and implement any improvements agreed to on a local level.
• Develop a robust and loyal core customer base by building relationships with key decision-makers in order to grow business in line with set objectives and understanding customer needs.
• Generate leads and cross selling of all company's products and services across all asset classes such as fixed income securities, Trust services, Banking products, Equities, Loan services and Forex.
• Attain targeted sales goals, performance targets and customer satisfaction through the effective management of resources. 
• Together with Heads of Units review Account Plans for all networked customers with a view to enhancing business volumes and earnings.

BUSINESS DEVELOPMENT 

• Implement marketing strategies to develop existing portfolio and development new opportunities.
• Understand customer needs and provide with products and services to satisfy client needs and achieve business objectives. 
• Develop executive contact plan and arrange meetings between the proposed client and the Head of Unit.
• Prepare and agree with the Line Manager on a call planning, in order to maximize returns in line with business strategy.

KNOWLEDGE, SKILLS & EXPERIENCE

QUALIFICATIONS 

• Bachelor’s degree in marketing, Banking & Finance, Business Administration, or related field of study
• Knowledge of the capital market

EXPERIENCE

• At least 4 years' work experience. 3 years Sales experience with good sales track record, in Retail and Institutional Sales.
• Ability to interact and negotiate with the client organization at the Local decision-making level. 
• Customer focused &results orientated.
• Good verbal and written communication skills in relevant languages to the accounts assigned.
• Ability to pull together various resources to sell and deliver customer solutions.
• Good organizational and time management skills are highly desirable.
• Result driven team player.
• Inclusive, flexible, savvy and sensitive to client culture.

SKILLS, CAPABILITIES & ATTRIBUTES

• Demonstrate thought leadership and strategic thinking.
• Capable of managing multi-functional operational teams.