Senior Manager, Specialist Delivery at Standard Chartered Bank

Role Responsibilities 

• Manage the regional Performance, Reward and Benefits as well as the operational aspects of the HR function with a view to providing consultative assistance required by the Heads of HR, HR Business Partners and other HR Specialists in delivering a comprehensive and efficient HR service to the business.

Strategy:

• To collaborate with HR Product leads and HRSSC to ensure seamless delivery of PRB products and processes across the region in line with the Bank’s strategy.
• To ensure operational efficiency in partnership with HRSSC and enhance employee experience.
• To build strong network with all local regulatory authorities & stakeholders.
• To collaborate with HR Business partners and Specialists in country and ensure PRB Delivery is effective and appropriate and drive business performance.
• To ensure financial governance and discipline and ensure that PRB Delivery meets its costs targets /forecasts.
• To work with the Country Heads of HR and the Risk lead for the region in directing and overseeing the day-to-day management of operational risks in PRB products and processes 

Business:

• Understand business specific product needs and design/implement PRB solutions for the business, consistent with Group policies, leveraging the expertise and tools from PRB product Specialist teams and drawing analytical support from HRSSC.
• Lead PRB integration activities in Country and, where appropriate, support due diligence and other integration activities.
• Work with PRB Delivery and the Country HR leadership team to deliver the HR collective agenda and the Strategic People Agenda for the region.
• Build and develop skills to support the delivery of HR Strategy and performance.

Process:

• Drive service excellence through partnership with HRSSC. Manage efficient delivery of processes administered by HRSSC by establishing Service Level standard for each process and ensure that a regular review.
• Manage, evaluate and improve effectiveness of all HR products, plans and processes.
• Identify opportunities to improve efficiency of PRB by technology enhancements, migration to HRSSC, or process improvements.
• Partner with the Head, HR to monitor and manage vendor performance against established SLAs, with regular performance reviews to highlight and address areas of concern (managing exceptions, challenging behaviours and implementing consequences), and ensure the provision of quality, cost efficient services that meet business needs

Risk Management:

• On risk management, identify and articulate forward looking risks for the country. Articulate and manage them through designated PRB risk registers and HR FORC. Ensure all geographical specific Operational Risk (OR) and Compliance requirements related to PRB delivery are met.
• Support statutory and internal audits, as appropriate.

Governance:

• Responsible for ensuring awareness and understanding of the local and group HR policies, procedures and regulatory framework in which the Group/country operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the HR team to achieve the outcomes set out in the Bank’s Conduct Principles; Financial Crime Prevention and The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders:

• Head HR, Nigeria and West Africa -Support and Advisory services on all matters related to HR backend process, query, act as a consultant with regards to performance, reward and benefits
• HRSSC - coordinate PRB Delivery issues and executions.

Other Responsibilities:

• Perform other assigned responsibility assigned by Group, Country, Business or Functional policies.

Our Ideal Candidate

• A professional or relevant post graduate management qualification.
• Relevant experience in Human Resources at both operational and strategic level.
• Strong understanding of financial regulations as it relates to CBN, CIBN, FIRS etc.
• Strong leadership, interpersonal and influencing skills.
• Strong in project and process management with focus on execution.
• Commercial and business acumen.
• Ability to multi task within complex structure and deliver business outcomes.
• Excellent communication: clear oral and written skills; effective questioning and active listening.
• Strong work orientation and taking ownership to deliver.