Senior Client Service Manager at Brands Optimal Limited

Job Summary

• We are seeking a highly qualified and experienced Senior Client Service Manager to lead our client services team and drive business growth.
• As Senior Client Service Manager, you will be responsible for managing and growing existing client relationships and driving revenue growth.
• You will serve as a strategic partner to clients, providing expert guidance on experiential marketing strategies and campaigns.

Key Responsibilities

• Demonstrates a comprehensive understanding of the client’s business and actively seeks opportunities for further account development.
• Show hands-on competence, knowledge and technical know-how on client expectations.
• Responsible for the day-to-day running of the account in all aspects, including financial processes and profitability.
• Ensure Contact Reports, Status Reports and Activation reports are produced on time. Approve all significant correspondence with the Client.
• Responsible for new business opportunities, driving growth on assigned brands as appropriate.
• Source for new business and generate suitable leads for the agency through a defined sales funnel.
• Provide strong leadership and effectively direct team members to accomplish desired goals.
• Drive operations in execution planning and ensure deliverables and fulfilled and timelines to the client are kept.
• Evaluate the effectiveness of activations by monitoring feedback and obtaining quantifiable results.

Qualifications

• Must possess a degree in Marketing, Communication or a related field.
• Certification in project management or marketing is an added advantage.
• Strong understanding of experiential marketing, events, or brand activation.
• Exceptional communication and interpersonal skills.
• Proven ability to manage multiple projects and Clients under pressure.
• Strong attention to detail.
• A creative thinker with a passion for live experiences.
• The candidate must hold a 2:1 degree or higher.

Other Requirements:

• 6+ years of experience in client services, marketing, or advertising.
• Proven track record of developing and executing successful client strategies.
• Strong understanding of experiential marketing and event production.
• Excellent communication, leadership, and project management skills.
• Ability to think strategically and creatively.
• Strong analytical and problem-solving skills.

What We Offer

• Competitive salary and benefits package
• Opportunities for career development and training
• A supportive and collaborative work environment.