Sales Manager, Agency Banking at Ecobank Nigeria

Job Context

• The Sales Manager for Agency Banking supports the Business Manager for Agency & Direct Banking in driving key retail alliances and partnerships to grow our distribution network through Agency Banking in the region of deployment 
• This role coordinates direct field sales and acquisition of agents as well as mandatory agents monitoring nationwide to drive the projected transactions volumes and values. 
• This role also supports increased adoption of our digital channels all through the customer journey / lifecycle.

Job Responsibilities

• Be active in the drive for new ideas around country innovations and enhancements on agency banking and customer notification systems 
• Support localization and optimization of agency banking capabilities in-country before upload into group content management system and final delivery to clients
• Responsible for assessing the effectiveness of the Group's arrangement to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas
• Drive new-to-bank onboarding of agents (Xpress points) 
• Drive quality of onboarding application documents, branding, regulatory, and compliance to regulatory/legal requirements
• Ensure 99% of reported agent disputes and challenges are resolved at all times 
• Ensure there is a strong internal control system in place to minimize operational losses and monitor its adequacy and effectiveness 
• Steward regulatory and day-to-day engagement with country compliance on all agency requirements and deliveries 
• Motivate and lead a team to achieve consistent profitability through a clear process of target settings
• Conduct regular people performance and productivity reviews and build a healthy talent pipeline
• Encourage and foster a congenial working environment to enable direct reports and teams to achieve excellence through teamwork and operational efficiency 
• Drive customer service excellence, unified customer experience, and ensure competitive solutions and products are consistently delivered on agency banking channels.

Job Profile (Qualifications & Skills)

• Minimum of First Degree. A Master's Degree or Professional Qualifications will be an added advantage 
• Functional knowledge requirements: Agency Banking, Current Market / Competitive digital positioning, partner and alliance management, project management, process analysis
• Strong interpersonal skills 
• Influencing Skills
• Communication Skills.