Account Management Officer - KYC Client Experience at Rand Merchant Bank

Job Description

• This role involves managing the entire onboarding process, ensuring that clients have a positive experience from the outset, and addressing any issues that arise during the transition. This role involves developing and implementing strategies to enhance the overall client experience, addressing client concerns, and fostering strong relationships with clients

KYC /Onboarding
The successful candidate will be responsible for:

• Drive the account opening process end to end ensuring regulatory compliance, completeness, and reporting
• Ensure and sustain a customer-centric business culture, leveraging on the RMBN bouquet of products and services
• Awareness and understanding of the regulatory framework, in which the business operates, and the regulatory requirements and expectations relevant to the function
• Steward regulatory and day-to-day engagement with coverage, product, and compliance on all KYC requirements and processes
• Ensure KYC refresh is in accordance with the risk profile and anniversary date
• Oversee profiling and maintenance of PEP classification and other high-risk documentation
• Ensure clients’ Risk Rating is processed at onboarding and continuous reviews as well as Enhanced Due Diligence if needed
• Drive cross-selling of RMBN products & services through the customer service desk to maximize the bank’s share of the wallet
• Collaborate with the business teams to onboard new customers, ensure KYC compliance, KYC maintenance or refresh exercises
• Promote high ethical and integrity standards, establish a culture within the bank that establishes and demonstrates to all personnel the importance of KYC and customer service
• Active participation in the unit’s audit and regulatory examinations
• Drive frequent review of governance manuals and processes in line with industry best standards and regulatory guidelines in Nigeria and SA
• Ensure adequate resources are made available for operational efficiency and effectiveness Inform and respond to market and regulatory change to ensure customer excellence and regulatory compliance
• Drive change management and process improvement to enhance efficiency and effectiveness

Account Management Duties
 

• Performs the initiator or maker role
• Verify and confirm completeness of documents as well as necessary due diligence before profiling
• Maintain and update clients’ information on the bank’s operating system and other required platforms for transaction alerts, account statements etc. per the requested frequency
• Initiate account management-related activities such as opening, and closing accounts etc.
• Review and maintain accurate up-to-date clients’ mandate folders
• Ensure the signatory lists on the relevant systems are updated timely to avoid any operational loss to the Bank
• Responsible for the client's request for the addition and removal of authorized officers
• Develop process improvements to enhance efficiency and effectiveness
• Continuous Account Maintenance and ensure correct status is maintained on the relevant system

Qualifications And Experience

• An undergraduate degree in a relevant discipline
• Minimum of seven years of relevant working experience within a Nigerian bank or financial institutions

Competency And General Skills
Key Competencies

• Result-oriented and driven - A self-starter who produces a consistently high quality of output within agreed
• deadlines. Prompt and proactive in driving for results and has problem-solving aptitude.
• Creative / Innovative - Must possess the ability to identify and initiate more efficient ways of doing things.
• Detail - Must possess a strong level of attention to detail, and accuracy and be well organized, which are
• considered essential for regulatory reporting. Must also possess the ability to process and work with large
• volumes of data.
• Good communication skills - Must possess the ability to communicate and debate views effectively, constructively, and convincingly using verbal and non-verbal means.
• Relationship-building capability - Must possess the ability to put people at ease and build sound relationships based on mutual trust and openness.

Human Relations Profile

• Ability to strike and maintain good client relationships.
• Strong character & integrity paramount
• High degree of self-confidence; pleasant personality; well-presented
• Well organized / good time management skills / disciplined/ detail orientated
• Self-starter able to work with minimal supervision
• Team oriented
• Flexible when necessary and able to work effectively under pressure