Sales Administrative Officer at AACE Food Processing & Distribution Limited

Duties/ Responsibilities:

• He/She will be accountable and responsible for:

Sales Support & Order Management

• Process sales orders accurately and in a timely manner across B2B and retail channels.
• Liaise with warehouse and logistics teams to ensure on-time delivery of products.
• Monitor stock availability and coordinate with Procurement/Warehouse to prevent stock-outs.

Reporting & Data Management

• Maintain and update sales databases, CRM systems, and records.
• Generate regular sales reports, including sales performance, order status, and customer analytics.
• Support the Sales Manager with data analysis to identify trends, opportunities, and gaps.

Customer Relationship & Coordination

• Serve as the first point of contact for internal and external sales-related inquiries.
• Follow up with clients on orders, deliveries, and payment schedules.
• Coordinate with marketing and operations to ensure promotional activities are implemented effectively.

Process Improvement & Compliance

• Ensure adherence to sales policies, procedures, and operational guidelines.
• Identify and propose improvements to sales processes for efficiency and accuracy.
• Assist in compliance with contracts, pricing agreements, and promotional guidelines.

Education And Experience:

• Bachelor’s degree in Business Administration, Marketing, or related field
• Minimum 3 years’ experience in sales administration within FMCG, B2B, and retail sales environments
• Strong knowledge of sales processes, CRM systems, and order management
• Familiarity with ERP, MS Office, and reporting tools

Skills And Competencies:

• Strong organisational and multitasking abilities
• Excellent communication and stakeholder management skills
• Analytical mindset and attention to detail
• Proactive, solution-oriented, and process-focused
• Ability to work under pressure and meet deadlines
• Team player with a collaborative approach.

Requirements

• 3+ years of work experience with Sales Analysis
• Bachelor's Degree
• 3+ years of work experience with Multi-channel Retail
• 3+ years of Food and Beverage Manufacturing experience