Riders Engagement Coordinator at Mettle Paragon International (MPI) Limited

Job Summary:

As a Riders Engagement Coordinator, you will be instrumental in fostering strong relationships with NAPEP riders and their chairmen to enhance our logistics services. Your primary focus will be on recruiting, onboarding, and coordinating a team of riders, ensuring their engagement and satisfaction. This role demands effective communication, strategic thinking, and a commitment to building a reliable and efficient logistics network.

Responsibilities:

Rider Recruitment and Onboarding:

• Identify and recruit qualified NAPEP riders with personal machines for logistics services.
• Identify and screen all official Driver for MPI
• Conduct thorough screening, including verification of driver's licenses, necessary compliance documents, and a guarantor.
• Develop and implement an effective onboarding process for new riders.

Relationship Management:

• Cultivate and maintain strong relationships with NAPEP riders and their chairmen.
• Act as the main point of contact, addressing concerns and ensuring a positive partnership experience.
• Foster a sense of engagement and loyalty among the rider community.

Database Management:

• Establish and maintain a comprehensive database of riders, including contact information, licensing details, and performance metrics.
• Regularly update the database with new rider information and track key performance indicators.

Operations Coordination:

• Coordinate day-to-day logistics operations, ensuring timely and efficient service delivery.
• Collaborate with riders to address operational challenges and implement process improvements.
• Work towards optimizing logistics processes for increased efficiency.

Performance Monitoring:

• Monitor and evaluate the performance of riders based on key metrics such as delivery times, customer satisfaction, and adherence to safety protocols.
• Provide constructive feedback and support to help riders enhance their performance.

Substitution Process:

• Develop and implement a streamlined process for substituting riders when needed.
• Ensure a smooth transition by promptly replacing riders who are no longer available or interested.

Compliance:

• Stay informed about relevant regulations and compliance requirements related to logistics and transportation.
• Ensure that all riders comply with legal and safety standards.

Training and Development:

• Design and implement training programs for riders, covering operational procedures, safety protocols, and customer service.
• Conduct regular training sessions to ensure riders are updated on industry best practices and company policies.

Operations Coordination:

• Coordinate day-to-day logistics operations, ensuring timely and efficient service delivery.
• Collaborate with riders to address operational challenges and implement process improvements.
• Work towards optimizing logistics processes for increased efficiency.

Performance Monitoring:

• Monitor and evaluate the performance of riders based on key metrics such as delivery times, customer satisfaction, and adherence to safety protocols.
• Provide constructive feedback and support to help riders enhance their performance.

Substitution Process:

• Develop and implement a streamlined process for substituting riders when needed.
• Ensure a smooth transition by promptly replacing riders who are no longer available or interested.
• Proven experience in rider engagement, logistics coordination, or a similar role.
• Strong interpersonal and communication skills.
• Knowledge of local transportation regulations and logistics operations.
• Detail-oriented with excellent organizational and problem-solving abilities.

Any Related field Required.

REQUIRED SKILLS:

• Previous working experience role for (1) years
• Outstanding communication, interpersonal, and leadership skills
• Excellent presentation skills
• A proven track record of successfully leading and motivating diverse teams
• Multitasker and critical thinker with strong analytical skills
• Excellent organizational and time management skills
• Good knowledge of different business functions.
• Strong leadership qualities.
• Highly organized.
• Strong work ethic.
• Good interpersonal skills.
• Meticulous attention to detail.
• Computer literate.
• Proactive nature.