Revenue Assurance Manager at Eat'N'Go Limited

The Revenue Assurance Manager is responsible for overseeing all revenue assurance activities to ensure the accuracy, integrity, and completeness of the company’s revenue streams. This role leads the reconciliation of sales data, POS settlements, and bank transactions across all business units. The Revenue Assurance Manager designs and enforces controls, identifies revenue leakage, and drives the implementation of best practices to strengthen the company’s revenue protection framework. The position requires close collaboration with Finance, Operations, Treasury, and external partners to ensure alignment in revenue processes and financial reporting. 

RESPONSIBILITIES:

• Provide leadership and strategic direction for the revenue assurance function, ensuring end-to-end visibility and control over revenue cycles. 
• Collaborate with IT and ERP teams to ensure seamless system integration and data integrity in revenue tracking. 
• Coordinate with internal and external auditors to provide revenue assurance data, documentation, and reconciliations. 
• Lead process improvement initiatives to automate reconciliations, enhance accuracy, and reduce manual errors. 
• Maintain oversight of all POS complaints and claim logs; ensure timely escalation and resolution with banking partners. 
• Resolve escalated discrepancies in POS settlements and revenue records in collaboration with Treasury and Operations. 
• Establish and maintain a robust control framework for sales reconciliation, cash collection, and POS transaction integrity. 
• Monitor POS terminals and settlement data across platforms to ensure timely banking and accurate financial reporting. 
• Review and approve revenue assurance reports, identifying anomalies, revenue losses, or system/process gaps. 
• Oversee daily, weekly, and monthly reconciliations of cash and POS sales across all stores, ensuring alignment with bank remittances. 
• Support strategic initiatives such as new store openings, platform rollouts, or payment gateway integrations with revenue impact analysis. 
• Mentor and supervise Revenue Assurance Officers and Specialists, ensuring team development and performance management. 
• Report revenue assurance KPIs, trends, and insights to Executive Management to support decision-making. 

Experience / Education Required:

• Bachelor’s degree in Accounting, Finance, or related field. 
• Professional qualification (ACCA, ICAN) is required. 
• Minimum of 7–10 years of experience in finance, audit, or revenue assurance roles, with at least 3 years in a supervisory or managerial position. 
• Proven experience in FMCG, QSR, retail, or similar high-volume transaction environments. 
• Strong understanding of POS systems, financial controls, and reconciliation processes. 
• Advanced proficiency in Microsoft Excel; experience with ERP systems (Micrsoft Dynamics). 
• Strong leadership, analytical, and interpersonal skills.