Retail Marketing / Relationship Officer at Colour Flavour Foods LLC

Job Description

• Our company is a startup food company that specializes in dried seafoods based in Lagos and we are looking for a Retail Marketing / Relationship officer to build and preserve trusting relationships with our customers.
• The ideal candidate is expected to find ways to get into as many stores as possible, outperform our competition and maintain our company’s positive image.

Key Responsibilities

• Building positive relationships with customers/clients
• Assisting with generating new business
• Build long-term relationships with clients and customers
• Identify opportunities for greater profits
• Understand customers needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customers complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply, and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Become familiar with the competition to stay ahead
• Help promote and maintain a positive company image.

Requirements

• Candidates should possess a minimum of HND qualification with at least 1 year relevant work experience.

Required Skills:

• Strong communication and interpersonal skills and the ability to build and maintain skills.
• A background in customer service or sales is a plus
• Must understand customer relationship management (CRM)
• Strategic thinker and ability to analyze and solve problems quickly
• Ability to work well with others and lead a team
• Attentive to details and organized.