Retail Branch Manager at Mopheth Group

Job Overview

• We are seeking an experienced and highly organized Retail Branch Manager to oversee the daily operations of our retail mega store.
• The ideal candidate must have a strong background in retail management, excellent leadership abilities, and a proven track record of achieving sales targets, maintaining high operational standards, and leading a diverse team effectively.
• The Branch Manager will be responsible for ensuring smooth store operations, maximizing profitability, enhancing customer satisfaction, and ensuring compliance with company policies.

Key Responsibilities

• Oversee the overall operations of the retail branch, ensuring smooth daily activities.
• Supervise and coordinate the work of all department heads, supervisors, and floor staff.
• Develop and implement sales strategies to meet and exceed store revenue targets.
• Monitor stock levels and ensure effective inventory control and replenishment.
• Maintain high standards of merchandising, store layout, and product display.
• Analyze sales reports and key performance indicators (KPIs) to drive performance.
• Ensure compliance with company policies, health, and safety regulations.
• Handle customer complaints and resolve issues promptly to maintain satisfaction.
• Recruit, train, motivate, and evaluate staff performance to foster a productive team.
• Prepare and submit periodic reports on sales performance, staffing, and operations.
• Coordinate with suppliers and the head office on deliveries, pricing, and product updates.
• Manage budgets, expenses, and ensure cost control across store operations.
• Drive customer engagement initiatives and promote brand loyalty.

Qualifications and Requirements

• Bachelor’s Degree in Business Administration, Marketing, or any related field.
• Minimum of 5 years proven experience as a Branch Manager or Store Manager in a retail mega store (supermarket, electronics, or pharmacy chain).
• Strong leadership, organizational, and team management skills.
• Excellent knowledge of retail operations, merchandising, and customer service standards.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office and POS/inventory management systems.
• Excellent communication and interpersonal skills.
• Must be goal-oriented, strategic, and able to make sound business decisions.
• Must reside within or around Lekki or Victoria Island.

Working Hours:

• Full-time (including weekends and public holidays, on shift rotation as required).

Salary
Attractive and competitive, with performance-based incentives.