Restaurant Supervisor at Pruvia Integrated Limited

Job brief

• We are urgently looking for a Restaurant Supervisor who will oversee daily restaurant operations, ensuring excellent customer service, smooth workflow, and adherence to quality, hygiene, and safety standards.
• The role involves supervising staff, coordinating service delivery, and supporting management in achieving sales and profitability goals.

Key Responsibilities

• Supervise daily restaurant activities, including customer service, order management, and staff performance.
• Ensure food quality, presentation, and hygiene meet company and regulatory standards.
• Monitor inventory levels and assist in ordering supplies to avoid shortages or waste.
• Train, schedule, and motivate staff to maintain high service standards.
• Handle customer inquiries, feedback, and complaints professionally and promptly.
• Support the manager in tracking sales, preparing reports, and implementing promotional activities.
• Ensure compliance with health, safety, and sanitation regulations.
• Coordinate with kitchen staff, waiters, and cashiers to ensure seamless operations.
• Oversee cash handling and reconcile daily sales when necessary.

Requirements

• Bachelor’s Degree or Diploma in Hospitality Management, Business Administration, or a related field.
• 2 - 4 years of experience in restaurant or food service operations, with at least 1 year in a supervisory role.
• Strong leadership and interpersonal skills.
• Excellent communication, organization, and problem-solving abilities.
• Good knowledge of food safety and hygiene standards.
• Proficiency in POS systems and Microsoft Office tools.
• Ability to work flexible hours, including weekends and holidays.