Regional Hub IT Officer at The Center for International Private Enterprise (CIPE)

Scope:

• The Regional IT Officer is assigned to a designated hub office and will serve as an extension of the DC-based CIPE IT Team. Under the direction of the Director of IT at the DC office, the position will support the implementation of IT policies and procedures at a local level, lead technology implementation to support regional projects/programs, monitor and track cyber security risks, provide IT guidance, and offer training to regional staff. The IT Officer will collaborate with DC HQ IT and tailor technology solutions to align with local needs. The position will also provide budgetary input for programmatic funding opportunities and proposals.
• The incumbent will work closely with the Regional Hub Director for functional collaboration and coordination. This position requires hybrid onsite/telework with 3 days weekly onsite presence at the office.

Key Responsibilities:

• Collaborate with stakeholders (local & HQ) to capture technology needs for regional projects/programs
• Identify solutions and lead implementations to meet those needs
• Interface with local vendors developers in tracking project progress on applications development / enhancements, setup, testing, ensure that support SLAs are met
• Support users with technical issues in collaboration with local vendors and CIPE IT / Helpdesk
• Evaluate emerging & innovative technologies and deploy to support CIPE’s programming
• Gather business requirements from stakeholders, requirements mapping and gap analysis to technology solutions
• Procure technology products, manage vendors, quality assurance, and delivery
• Assist in conducting cyber security and risk assessments for regional areas of operation, program planning and implementation
• Monitor cyber threats, create plans for remediation and promote a strong security culture to mitigate risks to hub offices
• Stay abreast of regional data protection and privacy regulations to incorporate into services and projects, and ensure compliance with applicable standards and laws
• Develop and implement hub IT policies and procedures
• Implement IT standards for equipment, networks, etc.
• Update Field IT technical and operational documents and manuals
• Track regional hardware and software inventory
• Develop training materials and offer technical training to regional staff
• Collaborate with Safety & Security team to implement access controls, CCTV.
• Highlight and provide IT security information for high-risk travel situations or events.
• Responds to critical incidents as required
• Basic SQL querying and some system administration as required
• Provide first level payment processing support for all payables and payment requests using CIPE’s ERP system (JAMIS).
• Complete, track and manage payment instructions for transmission to the banks under supervision of finance manager.
• Perform admin tasks such as entries in Financials systems, ensure payments are processed.
• Other duties as assigned

Qualifications:

• Bachelor’s degree in STEM (science, technology, engineering, mathematics) such as BA/BS in information technology or computer science
• PMP certification preferred
• 4 - 5 years of experience with supporting and deploying IT solutions, preferably supporting a region-wide effort across multiple countries
• Experience in leading software development/implementation projects
• Experience in applications analysis, configurations, administration, testing
• Experience managing vendors for product development and delivery
• Legal authorization to work in the hub country is required.
• Proficient in O365 Apps, including SharePoint platforms
• Knowledge of cloud technologies (AWS, Azure), software development lifecycle (SDLC), product development methodologies
• Understanding of business process mapping and analysis Knowledge of SQL, database management and KPIs, tools such as MS Project, Jira, Confluence
• Strong project management skills with ability to manage mid-sized technology projects
• Ability to work with diverse stakeholders to manage timelines and deliverables
• Customer service oriented and excellent communication skills
• Attention to detail and the ability to work independently
• Demonstrated strong critical thinking and analytical skills
• Strong English language skills required
• Experience networking with non-profit partners, donors, and community groups
• Capable and committed to undertaking travel assignments at both regional and international levels
• Strong conceptual, verbal, and written communication skills.
• Ability to take initiative, organize tasks, and prioritize effectively in a fast-paced, time-sensitive environment, ensuring deadlines are met with attention to detail.
• Skilled in building strong, trusting relationships to gain support and achieve desired outcomes.
• Capable of managing multiple competing priorities simultaneously.
• Comfortable working in an environment with international objectives.
• Flexible and able to engage with individuals at all levels with strong interpersonal skills.