Regional Driver Operations Team Leader - Africa at inDrive

Responsibilities

• Organize Driver Engagement Processes: Coordinate activities related to attracting, activating, reactivating, and retaining drivers.
• Manage KPIs: Have a comprehensive understanding of funnel efficiency from installation to creating successful orders for drivers, monitor main territory KPIs and design action plan to improve them.
• Implement Motivational Programs: Execute motivational initiatives and training programs to improve agent performance, share feedback.
• Support Activation and Reactivation Mechanics: Assist in launching, adapting, and improving strategies to activate and reactivate drivers effectively.
• Monitor Calls Quality and Scripts: Oversee call scripts, assess their effectiveness, and ensure high-quality interactions with users, test different hypothesis.
• Drive team: Conduct training sessions to equip agents with the skills needed for user acquisition and activation, keep them motivated.
• Execute City Launches: Travel to new city launches within the country to organize on-the-ground recruitment efforts.

Qualifications

• 5+ years expertise of working with Africa region
• 2-3+ years experience in business. operations/expansion/launching in Ride-Hailing, Delivery, and E-commerce fields are highly preferred.
• Strong understanding of the sales funnel and how it applies to user acquisition.
• Advanced English proficiency: Both written and verbal communication skills are required.
• Advanced Excel skills, with the ability to analyze data, create reports, and track KPIs.
• Sales team management experience is highly desirable, particularly in recruitment or acquisition environments.
• Strong analytical and problem-solving skills to address challenges in driver recruitment and recommend improvements.
• Adaptability and flexibility in a fast-paced environment with evolving recruitment demands and market conditions.
• Knowledge of local transportation regulations and market trends would be a plus.

Conditions & Benefits

• Health insurance with oncology coverage and life insurance included.
• Hybrid work mode and flexible schedule.
• Relocation package offered for candidates from other regions.
• Access to professional counseling services, including psychological, financial, and legal support.
• Diverse internal training programs.
• Partially or fully paid additional training courses.
• All necessary work equipment.
• Fitness club membership discount.