Procurement Solicitation – Request for Proposal (RFP) for the Selection of an Experienced Travel Agency for Flight and Hotel Booking Services for the USDA Food for Progress West Africa PRO-Cashew Project at Cultivating New Frontiers in Agriculture (CNFA)

CNFA is an international agricultural development organization specializing in the design and implementation of sustainable enterprise-based agricultural initiatives.

CNFA is implementing PRO-Cashew in Cote d'Ivoire, Benin, Nigeria, a USDA-funded project with the objective of improving the efficiency and quality of production and trade and making regional trade and investment policies more coherent in Benin, Côte d'Ivoire, and Nigeria. As part of PRO-Cashew's work in Nigeria, team members, partners, colleagues, and affiliates may need to travel for events such as, but not limited to, trainings, workshops, and conferences. It is, therefore, necessary to have a flight agency that can manage bookings, including hotel reservations, and provide timely services for all flight needs related to PRO-Cashew within Nigeria.

Scope of Work:

The PRO-Cashew project is looking for an experienced travel agency for its travel needs in Nigeria. Service requirements are described in detail in the following sections. The service provider shall manage the required travel services in accordance with CNFA’s procedures. The services include, but are not limited to, the following:

• Process all requests and services from CNFA delegated contact person via email, including on short notice, with different written communication methods.
• Arrange and make all necessary flight ticket and hotel reservations.
• Issue air tickets.
• Organize group travel arrangements at the request of CNFA.
• Provide travelers, as required by CNFA, with revisable/adjustable electronic itineraries.
• Process changes and cancellations of flight reservations at CNFA's request within the required timeframes to minimize penalties imposed either before, during, or after the start of the trip.
• The provider will process travel services based on an email request from CNFA’s dedicated staff.
• The service provider must ensure the confidentiality of CNFA’s/travelers’ personal information.
  
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