Porter at Service Arts and Hospitality Academy (SAHA Africa)

Job Summary:

• The Porter plays a key role in creating a positive first and last impression for hotel guests. You will assist with luggage, escort guests, and offer support across departments to ensure smooth day-to-day operations. Your welcoming attitude and attention to guests' needs contribute to the hotel’s reputation for exceptional service.

Key Responsibilities:

• Greet guests warmly upon arrival and assist with luggage to and from guest rooms
• Escort guests to rooms and explain room features, amenities, and hotel services
• Handle guest requests promptly and courteously (e.g., calling taxis, delivering items)
• Maintain cleanliness and order in the lobby, entrance, and guest-facing areas
• Assist with valet parking (if applicable) or directing guests to parking areas
• Support front office operations with deliveries, messages, and guest errands
• Provide directions, local area information, and recommendations when needed
• Assist housekeeping with moving linen, supplies, or trolleys as requested
• Respond to guest complaints or requests and escalate when necessary
• Report safety or maintenance issues promptly to the appropriate department
• Maintain a professional, polite, and service-oriented demeanor at all times

Requirements:

• Previous experience in a hospitality or customer service role is an advantage
• Excellent communication and interpersonal skills
• Smart and professional appearance
• Physically fit and able to lift and carry luggage, stand, and walk for long periods
• Friendly, helpful, and proactive attitude
• Ability to work flexible shifts, including weekends and holidays
• Good knowledge of the local area, attractions, and transport routes
• Basic knowledge of front desk operations is a plus