Fresh Jobs at Service Arts and Hospitality Academy (SAHA Africa)

Job Summary:

• The Porter plays a key role in creating a positive first and last impression for hotel guests. You will assist with luggage, escort guests, and offer support across departments to ensure smooth day-to-day operations. Your welcoming attitude and attention to guests' needs contribute to the hotel’s reputation for exceptional service.

Key Responsibilities:

• Greet guests warmly upon arrival and assist with luggage to and from guest rooms
• Escort guests to rooms and explain room features, amenities, and hotel services
• Handle guest requests promptly and courteously (e.g., calling taxis, delivering items)
• Maintain cleanliness and order in the lobby, entrance, and guest-facing areas
• Assist with valet parking (if applicable) or directing guests to parking areas
• Support front office operations with deliveries, messages, and guest errands
• Provide directions, local area information, and recommendations when needed
• Assist housekeeping with moving linen, supplies, or trolleys as requested
• Respond to guest complaints or requests and escalate when necessary
• Report safety or maintenance issues promptly to the appropriate department
• Maintain a professional, polite, and service-oriented demeanor at all times

Requirements:

• Previous experience in a hospitality or customer service role is an advantage
• Excellent communication and interpersonal skills
• Smart and professional appearance
• Physically fit and able to lift and carry luggage, stand, and walk for long periods
• Friendly, helpful, and proactive attitude
• Ability to work flexible shifts, including weekends and holidays
• Good knowledge of the local area, attractions, and transport routes
• Basic knowledge of front desk operations is a plus

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Job Summary:

• The Laundry Attendant is responsible for the efficient operation of the hotel’s laundry facility.
• This role ensures all linens, towels, uniforms, and guest laundry (where applicable) are cleaned, pressed, and stored according to hotel standards.

Key Responsibilities:

• Collect, sort, wash, dry, fold, and iron hotel linens, towels, uniforms, and guest clothing (if applicable)
• Operate washing machines, dryers, steam presses, and ironing equipment safely and efficiently
• Inspect laundered items for stains, damage, or wear, and report any issues to the supervisor
• Ensure proper usage and storage of laundry detergents, chemicals, and cleaning supplies
• Organize and maintain the cleanliness and order of the laundry area
• Track laundry inventory and notify supervisors when stock is low (e.g., towels, sheets, guest laundry bags)
• Follow proper procedures for handling and labeling guest laundry and special-care items
• Support the housekeeping team by folding or delivering clean linens to room attendants as needed
• Adhere to health and safety guidelines in the use of laundry equipment and chemicals
• Assist with minor repairs or sewing on uniforms or guest items if required
• Maintain a professional, respectful attitude toward guests and fellow team members

Requirements:

• Previous experience as a laundry attendant or in a similar role is preferred
• Basic knowledge of laundry machines, fabric types, and cleaning techniques
• Attention to detail and cleanliness
• Physically fit and able to lift, move, and stand for extended periods
• Ability to work independently and efficiently
• Good time management and organizational skills
• Flexibility to work shifts, weekends, and holidays
• Trustworthy and respectful, especially when handling guests' items

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Job Summary:

• The Room Attendant/Housekeeper is responsible for ensuring that guest rooms and public areas are clean, well-maintained, and presented to the highest standards. You will play a critical role in delivering a welcoming and hygienic environment for guests, upholding the boutique hotel’s reputation for charm, elegance, and superior service.

Key Responsibilities:

• Clean and tidy guest rooms, bathrooms, and public areas according to hotel standards
• Change bed linens, make beds, and replenish towels and amenities
• Dust furniture, vacuum carpets, mop floors, and clean windows/mirrors
• Report any maintenance issues, damages, or safety hazards to the supervisor
• Ensure all assigned rooms are properly cleaned and set before check-in time
• Refill cleaning supplies and housekeeping trolleys as needed
• Respect guest privacy and adhere to the “Do Not Disturb” policy
• Handle guest items with care and report lost-and-found items immediately
• Maintain cleanliness and organization in housekeeping storage areas

Requirements:

• Prior experience as a room attendant or cleaner in hospitality is an advantage
• Basic understanding of cleaning products, techniques, and safety procedures
• Good physical stamina and ability to stand, bend, lift, and work on feet for extended periods
• Strong attention to detail and commitment to cleanliness