Job Description
Our client is one of the leading telecommunication companies. They are in their growth phase and are looking to hire a highly effective People Operations Manager to optimize and scale their internal operations—particularly around hiring, onboarding, employee engagement and performance monitoring.
Role Overview:
As the People Operations Manager, you will own and streamline key people processes—from recruitment and onboarding to performance tracking and employee engagement.
You’ll be responsible for ensuring the company attracts, hire, and retain high-performing talent while making the company's employee experience delightful and efficient. This role is a great fit for someone who thrives in fast-paced environments and has a strong bias for systems thinking, structure, and clarity.
Key Responsibilities:
Hiring & Recruitment Operations
- Oversee and streamline end-to-end hiring processes across all departments.
- Maintain structured hiring pipelines, role scorecards, and candidate databases.
- Collaborate with recruitment agencies to ensure timely execution and alignment with team needs.
- Improve and document the hiring playbook for the company.
Onboarding & Off-boarding
- Improve our current onboarding experience to ensure high-impact onboarding experience for new hires.
- Ensure all team members have access to the tools, information, and expectations they need within their first week.
- Manage off-boarding processes and exit interviews to extract key learnings.
Process Automation & Systems
- Create a single source of truth for internal documents, SOPs, and employee resources.
- Automate key HR workflows such as offer letters, performance tracking, and pulse surveys.
- Support the implementation of HR tech and systems (e.g. Notion, Deel, Gusto, etc.).
Employee Experience & Culture
- Lead internal communication and updates.
- Drive culture-building initiatives, employee satisfaction checks, and feedback loops.
- Facilitate team bonding, virtual town halls, and internal check-ins.
Performance & Compliance
- Maintain employee records, role documentation, and performance agreements.
- Collaborate with department heads to ensure performance reviews are timely and productive.
- Monitor team health and suggest improvements in structure or alignment.
Leave Management & Staff Welfare
- Coordinate and manage leave requests to ensure
- Maintain an up-to-date leave tracker for visibility and planning.
- Serve as the first point of coordination for staff welfare matters, including:
- Workload concerns
- Burnout signals
- General well-being issues that may affect performance
- Escalate sensitive or complex welfare issues to management when necessary.
- Support initiatives that promote a healthy, sustainable work environment, balancing productivity with staff well-being
Requirements
- 4+ years of experience in People Operations, HR, or Talent Management in a startup or high-growth tech company.
- Strong background in building scalable HR systems and recruitment processes.
- Excellent project management skills—can juggle multiple priorities and execute fast.
- Outstanding written and verbal communication.
- Strong organizational skills with an eye for documentation and clarity.
- Previous experience implementing or managing HR tech tools is a plus.
Benefits:
- Build the foundation of an organization helping thousands of African businesses scale.
- Lead high-impact people initiatives that directly influence the company's growth trajectory.
- Join a fast-growing team where your work is deeply valued and visible.
- Competitive salary + opportunity for performance-based incentives.
- Culture of ownership, transparency, and innovation.
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