Operations Manager at FMR AGENCY

Job Description

• FMR is seeking a highly skilled and experienced Operations Manager to oversee the daily operations of our client restaurant. 
• The ideal candidate will be responsible for ensuring smooth service, managing staff, maintaining high-quality standards, and optimizing operational efficiency. 
• This role requires strong leadership, problem-solving skills, and a customer-first mindset.

Responsibilities
Operations & Efficiency:

• Oversee daily restaurant operations to ensure seamless service.
• Implement and improve operational procedures to enhance efficiency and reduce costs.
• Monitor food and beverage inventory, ordering supplies as needed.
• Ensure compliance with health, safety, and sanitation regulations.

Staff Management & Training:

• Recruit, train, and supervise restaurant staff, including front-of-house and back-of-house teams.
• Schedule shifts and ensure adequate staffing levels.
• Conduct performance reviews and provide coaching for employee development.
• Handle staff conflicts and resolve issues professionally.

Customer Experience & Service Quality:

• Maintain high customer service standards and address customer concerns promptly.
• Monitor and respond to guest feedback to enhance satisfaction.
• Ensure food presentation and service align with brand standards.

Financial Management:

• Assist in budgeting, forecasting, and cost control measures.
• Track daily sales, monitor expenses, and analyze financial reports.
• Identify opportunities to increase revenue and reduce waste.

Marketing & Business Growth:

• Work with marketing teams to promote the restaurant and drive sales.
• Develop strategies for customer retention and loyalty programs.
• Organize special events or promotions to attract new customers.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum 3-5 years of experience in restaurant management or operations.
• Strong leadership and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in restaurant management software and POS systems.
• Ability to work in a fast-paced environment and handle pressure.