Online Sales Officer (Food / Catering) at So Fresh Neighbourhood Market

Job Summary: 

• The Online Sales Officers will conduct So Fresh’s retail activities exclusively online.
• This involves serving customers by providing product and service information, resolve customers’ concerns, complaints and obtain feedbackand Ensure sales are closed at the stipulated time.

Job Description:

• Responsible for the smooth running of the online retail store of So Fresh.
• Monitor all online orders via social media platforms, email and website
• Properly process all online orders via social media platform and website and send them to the corresponding personnel.
• Manage the front end of the So Fresh website to manage sales.
• Intermittently check all So Fresh social media handles to respond to customers promptly.
• Liaise with customers to follow up on resolution of complaints or clarification of orders made.
• Document customer complaints, resolution, and root causes if possible.
• Stay abreast of all So Fresh posts on all social media platforms per time.
• Promptly respond to customers’ comments, direct messages, enquiries, email, and complaints in an appropriate manner.
• Utilize the online sales channel to advance the company’s sales agenda.
• Responsible for the smooth running of the online retail store of So Fresh.
• Monitor all online orders via social media platform, email and website.
• Properly process all online orders via social media platform and website and send to corresponding personnel.
• Manage the front end of the So Fresh website to manage sales.
• Intermittently check all So Fresh social media handles in order to respond to customers promptly.
• Liaise with customers to follow up on resolution of complaint or clarification of orders made.
• Document customer complaints, resolution and root causes if possible.
• Stay abreast of all So Fresh posts on all social media platforms per time.
• Promptly respond to customers’ comments, direct messages, enquiries, email, and complaints in an appropriate manner.
• Utilize the online sales channel to advance the company’s sales agenda.
• Perform data analysis of key metric and related sales targets via the website, social media, email etc.
• Prepare report on the effectiveness of marketing communications across all channels.

Requirements:

• Minimum of B.SC, HND certificate in a relevant field
• 1 -3 years’ experience in helpdesk/customer service in the food industry
• Proven experience as an Online Sales Officer or similar role
• Experience with B2C sales on social media and website
• Working knowledge of customer service principles & practices
• Willingness to work on a shift basis and weekends.
• Possess excellent telephone etiquette.
• Ability to always remain professional and courteous with customers.
• Computer literacy is highly required.
• Practical knowledge of analytics tools and the ability to set up tracking/reporting mechanisms to capture key business metrics
• Candidate must live close to the desired work location: Opebi, Ikeja.