Latest Jobs at So Fresh Neighbourhood Market

Job Summary: 

• The Online Sales Officers will conduct So Fresh’s retail activities exclusively online.
• This involves serving customers by providing product and service information, resolve customers’ concerns, complaints and obtain feedbackand Ensure sales are closed at the stipulated time.

Job Description:

• Responsible for the smooth running of the online retail store of So Fresh.
• Monitor all online orders via social media platforms, email and website
• Properly process all online orders via social media platform and website and send them to the corresponding personnel.
• Manage the front end of the So Fresh website to manage sales.
• Intermittently check all So Fresh social media handles to respond to customers promptly.
• Liaise with customers to follow up on resolution of complaints or clarification of orders made.
• Document customer complaints, resolution, and root causes if possible.
• Stay abreast of all So Fresh posts on all social media platforms per time.
• Promptly respond to customers’ comments, direct messages, enquiries, email, and complaints in an appropriate manner.
• Utilize the online sales channel to advance the company’s sales agenda.
• Responsible for the smooth running of the online retail store of So Fresh.
• Monitor all online orders via social media platform, email and website.
• Properly process all online orders via social media platform and website and send to corresponding personnel.
• Manage the front end of the So Fresh website to manage sales.
• Intermittently check all So Fresh social media handles in order to respond to customers promptly.
• Liaise with customers to follow up on resolution of complaint or clarification of orders made.
• Document customer complaints, resolution and root causes if possible.
• Stay abreast of all So Fresh posts on all social media platforms per time.
• Promptly respond to customers’ comments, direct messages, enquiries, email, and complaints in an appropriate manner.
• Utilize the online sales channel to advance the company’s sales agenda.
• Perform data analysis of key metric and related sales targets via the website, social media, email etc.
• Prepare report on the effectiveness of marketing communications across all channels.

Requirements:

• Minimum of B.SC, HND certificate in a relevant field
• 1 -3 years’ experience in helpdesk/customer service in the food industry
• Proven experience as an Online Sales Officer or similar role
• Experience with B2C sales on social media and website
• Working knowledge of customer service principles & practices
• Willingness to work on a shift basis and weekends.
• Possess excellent telephone etiquette.
• Ability to always remain professional and courteous with customers.
• Computer literacy is highly required.
• Practical knowledge of analytics tools and the ability to set up tracking/reporting mechanisms to capture key business metrics
• Candidate must live close to the desired work location: Opebi, Ikeja.

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Job Summary:

• The Project Supervisor is responsible for managing furniture and interior design projects.
• This involves managing project sites, receiving client’s briefs and communicating client’s specification to factory.
• The Project/Site Supervisor is also responsible for ensuring that client’s requests are done to specification and delivered on time.

Job Responsibilities:

• Managing project sites
• Receiving clients’ briefs for individual projects
• Assessing project and resource requirements
• Communicating clients’ specification to factory
• Supervising installations at client’s location
• Managing client sites
• Ensuring that client’s requests are carried out to specification
• Leading project planning sessions
• Coordinating staff and internal resources
• Managing project progress and adapt work as required
• Ensuring projects meet deadlines
• Managing relationships with clients and stakeholders
• Conducting project review and creating detailed reports for executive staff
• Optimizing and improving processes and the overall approach where necessary

Requirements and Qualifications:

• HND/BSc degree in Architecture or related field
• Minimum of 2 - 5 years in project management/construction site supervision in a furniture making/interior design company
• Ability to use design software: ArchiCAD, AutoCAD, Solid Works, Google Sketch up etc
• Experience in furniture making and installation is desirable
• Supervisory skills
• Excellent communication skills, including the ability to clearly explain client’s expectation
• Excellent computer skills, including MS Office
• Excellent leadership skills are a must, as well as a keen attention to detail
• Certification in Project management is an added advantage.

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Job Summary: 

• To provide leadership to the team members by overseeing the operations and management of the outlet daily with the aim to maximize profit while minimizing cost.

Job Description:

• Ensure standards of hygiene are maintained and that the outlet complies with health and safety regulations
• Ensure adherence to all established Standard Operating Procedures relating to food production
• Enforce conformance to the established food safety and quality policies
• Ensure compliance to the So Fresh standard recipe and measurements
• Ensure optimum performance in controlling the quality level of product and service, operating costs, customer satisfaction and safety procedures as well as sanitation, cleanliness, and hygiene.
• Assess the resource requirements putting into consideration of the peak hours and appropriately schedule resource.
• Ensure adherence to all established Standard Operating Procedures relating to the outlet operations and help desk activities)
• Follow up to ensure all help desk sales are closed out at the promised time
• Manage the well-being and health of team members
• Manage the leave process of team members
• Duly allocate and approve overtime hours to team members when the need arises
• Actively coach and mentor team members to deliver excellent results
• Conduct training in equipment in equipment operations or work and safety procedure during on-the-the job training of new hires.

Requirements:

• Minimum of OND, HND and BSc qualification
• 3 – 5 years’ experience in the food/retail industry
• Minimum of 2 years’ experience in a supervisory role in the food/retail industry
• Ability to work effectively in a fast-paced work environment
• Excellent record keeping and supervisory skills
• Candidate should live close to the desired work location.