Online Sales / Customer Service Executive at House of Triniks

Job Description

• The Customer Service Executive in House of Triniks’ first point of contact for direct B2C customers who have enquiries or feedback about our products or services.
• The incumbent shall perform responsibilities such as answering inbound calls, making outbound calls, addressing, upselling and cross –selling. The CSE’s job is not done until the customers receive their orders.

Job Responsibilities
Customer Engagement and Relationship Management:

• Build and maintain strong relationships customer relationships by providing excellent customer service, addressing inquiries and concerns, and proactively following up on sales leads and opportunities.
• Ensuring customer satisfaction and providing professional customer support.
• Taking customers’ orders and transferring product details to the Data Entry officer for sales invoice generation and subsequent follow-up.
• Answering inbound phone calls and messages and making outbound calls to existing and prospects.
• Follow up with customers post-purchase to ensure satisfaction and encourage repeat business and handling of returns or exchanges per company policies
• Greet customers warmly as they enter the store, assist them in finding products, and provide product demonstrations or explanations.
• Leverage customer feedback and insights to identify areas for improvement and make recommendations for enhancing the customer experience.
• Handle customer's complaints, provide appropriate solutions and alternatives within the time limit; and follow up to ensure the resolution
• Keeping records of customer interaction, comments, and complaints.

Requirements

• First Degree in Marketing, Business Administration, Communications, or a related field.
• Must possess at least 2 years cumulative experience in Sales.
• Proficient knowledge of MS Office.
• Excellent Selling, Communication and Customer Service skills.
• Experience in recordkeeping and managing sales documents.
• Able to work comfortably in a fast-paced environment.
• Previous experience in marketing, customer service, or related fields is preferred but not required
• Applicant must be ready to resume immediately.
• Must be conversant with video and image editing apps.
• Proximity to IKOSI-KETU is a must.