Night Duty Manager (4-Star Hotel) at Sunrose Consulting

Brilliantly positioned in an exclusive area of Lagos, our client’s hotel is a showcase of great art, a purveyor of privacy and a sanctuary of refined taste. It boasts of elegantly designed rooms, offering a boutique hotel experience of sophisticated style and quiet indulgence. Some of its facilities include a standard swimming pool, gym, restaurant and bar, and conference and banqueting facilities. To consistently maintain top-class service delivery, the hotel is now seeking to recruit an Night Duty Manager.

Reporting to the Operations Manager, you will oversee hotel operations during the night shift, ensuring guest satisfaction, safety, and smooth functioning of all departments.

Key Responsibilities

• Supervise Night Operations: Manage and monitor all hotel activities during the night shift, ensuring compliance with hotel policies and procedures. 
• Guest Relations: Act as the primary point of contact for guests, addressing their needs, handling complaints, and ensuring a high level of customer service. 
• Safety and Security: Ensure the safety and security of guests, staff, and hotel property, including monitoring surveillance systems and conducting regular patrols. 
• Night Audit: Oversee the night audit process, balancing financial transactions, generating reports, and ensuring accurate record-keeping. 
• Staff Management: Provide leadership and support to night staff, conducting briefings, training, and performance evaluations. 
• Coordination with Departments: Collaborate with other departments, such as housekeeping and maintenance, to ensure that all guest requests and operational needs are met. 
• Emergency Response: Handle emergencies and unexpected situations, making quick decisions to resolve issues effectively. 

Required Skills and Qualifications

• Education: A Bachelor’s degree or HND. 
• Experience: Minimum of three years’ experience in hotel operations or customer service is essential, with a preference for candidates who have worked in supervisory roles. 
• Communication Skills: Excellent verbal and written communication skills are necessary for interacting with guests and staff. 
• Problem-Solving Abilities: Strong problem-solving skills to address guest complaints and operational challenges effectively. 
• Attention to Detail: Ability to manage multiple tasks and maintain a high level of attention to detail in a fast-paced environment.