NI - Head of Key Account at Jumia Nigeria

Job Summary

• The Head of Key Account Management represents the whole spectrum of the business's products and services to the assigned consumers.
• He/She must be highly analytical (Power Bi) and also leads key account planning and ensures that all assigned consumer accounts within the department are catered for and that their needs and expectations are met by the business.

Job Objectives

• Accountable for Sales and Revenue growth from Jumia Key Sellers, including shared ownership of Customer Acquisition and Engagement goals.
• Supports Key Account Managers in negotiating commercial terms, signing contracts, and building sound margin structures.
• Partners with Jumia’s key business partners to grow their assortment and business on Jumia.
• Full P&L ownership. Accountable for profitability of respective businesses and shared responsibility over subsidy budgets.
• Build and maintain senior level relationships with Jumia’s key partners, acting as the first point of escalation.
• Build and maintain senior level relationships with internal Jumia teams, this role is expected to work closely with Marketing, Finance, Content, and Tech teams.
• Owns weekly, monthly, and quarterly reporting aspects for their respective teams and business partners.
• Hire and develop a high performing, diverse team.

Requirements

• Bachelor’s Degree in Business, Technology, or relevant field of study or equivalent experience.
• Relevant 8 - 13 years’ work experience, ideally in Retail or Electronics-related industry
• Demonstrated ability to optimize spend to achieve business goals.
• Demonstrated success in leading and managing a team.
• Demonstrated experience in building and maintaining senior level contacts.
• Broad commercial awareness developed in a fast-moving environment.
• Ability to absorb and use data to drive fast accurate decisions for the customer.
• Excellent communication and proven analytical skills.
• Ability to manage time and juggle multiple priorities to execute high quality deliverables.
• Fluency in English.
• Superior oral and written communication skills with an innate attention to detail.

We Offer

• A unique experience in an entrepreneurial, yet structured environment.
• A unique opportunity of having strong impact in building the African e-commerce sector.
• The opportunity to become part of a highly professional and dynamic team.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.