Jobs at Jumia Nigeria

Job Objective

• As Key Account Manager you will define and deliver offer, sourcing, and management strategy for an assigned category across different customer segments and geographies to enable achievement of ambitious revenue growth target.
• The ideal candidate will have experience developing relationships across functional areas such as Business, Operations, Procurement, Finance, and IT and has a proven track record of meeting and exceeding program goals and revenue targets.

Responsibilities

• Define and optimize curation/assortment selection strategy for your category ensuring relevance of selection/styling to optimize revenues and sales velocity.
• Partner with Vendor Success to drive Merchants/Vendors recruitment and activation strategy for your category.
• Manage assigned category to maximize Gross Merchandise Volume with day to-day collaboration with merchants/vendors and channels.
• Establish strong relations with sellers and support their performance, as their main contact point.
• Support product and content creation process to increase assortment live. • Plan and maintain constant stock availability.
• Trend Spotting: Should be able to identify broader trends and fill category gaps.
• Coach sellers on competitive pricing.
• Suggest promotions to sellers, sell marketing services, organize these campaigns internally.
• Build weekly marketing plan, contribute determining which products/subcategories will be promoted on website and through all marketing channels (Newsletters, Facebook, Display etc.).
• Develop strong analytics to evaluate daily/weekly/monthly performance and optimize further marketing, pricing, and product selection.

Job Requirement

• Ownership mentality and an entrepreneurial drive
• 7 - 10 years’ in B2B sales and account management.
• Proficiency in Microsoft Office (Word, Excel, and Power - point) tools.
• Working knowledge of Google Office Productivity Tools.
• Excellent communications skills and the ability to effectively advise senior leadership
• Good problem-solving skills required
• Proven ability to manage multiple tasks simultaneously.
• Ability to work to deadlines and targets, can prioritize tasks under pressure.

Qualification & Experience

• Bachelor’s Degree in any field from a recognized and accredited University
• Experience working in a fast-paced corporate environment preferably in a consumer goods, retail, consumer electronics or fashion & beauty environment.
• Adequate knowledge of the Online Marketplace and the Ecommerce Industry
• Strong business judgment with a track record of successful negotiations and overall relationship management.
• Proven analytical thinking, project management skills, and exceptional organizational skills are essential.
• Tenacity to develop ideas independently and thrive in a fast-paced start-up environment is essential for success.
• Ability to prioritize and demonstrate relentless discipline in achieving goals
• Proven ability to influence others and lead customer engagements
• Strong ownership, bias for action. Interfaces
• Commercial planning

go to method of application »

Job Summary

• The Head of Key Account Management represents the whole spectrum of the business's products and services to the assigned consumers.
• He/She must be highly analytical (Power Bi) and also leads key account planning and ensures that all assigned consumer accounts within the department are catered for and that their needs and expectations are met by the business.

Job Objectives

• Accountable for Sales and Revenue growth from Jumia Key Sellers, including shared ownership of Customer Acquisition and Engagement goals.
• Supports Key Account Managers in negotiating commercial terms, signing contracts, and building sound margin structures.
• Partners with Jumia’s key business partners to grow their assortment and business on Jumia.
• Full P&L ownership. Accountable for profitability of respective businesses and shared responsibility over subsidy budgets.
• Build and maintain senior level relationships with Jumia’s key partners, acting as the first point of escalation.
• Build and maintain senior level relationships with internal Jumia teams, this role is expected to work closely with Marketing, Finance, Content, and Tech teams.
• Owns weekly, monthly, and quarterly reporting aspects for their respective teams and business partners.
• Hire and develop a high performing, diverse team.

Requirements

• Bachelor’s Degree in Business, Technology, or relevant field of study or equivalent experience.
• Relevant 8 - 13 years’ work experience, ideally in Retail or Electronics-related industry
• Demonstrated ability to optimize spend to achieve business goals.
• Demonstrated success in leading and managing a team.
• Demonstrated experience in building and maintaining senior level contacts.
• Broad commercial awareness developed in a fast-moving environment.
• Ability to absorb and use data to drive fast accurate decisions for the customer.
• Excellent communication and proven analytical skills.
• Ability to manage time and juggle multiple priorities to execute high quality deliverables.
• Fluency in English.
• Superior oral and written communication skills with an innate attention to detail.

We Offer

• A unique experience in an entrepreneurial, yet structured environment.
• A unique opportunity of having strong impact in building the African e-commerce sector.
• The opportunity to become part of a highly professional and dynamic team.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.