Medical Receptionist at Kano Cancer Treatment Centre (KCTC)

Job Summary

• The Medical Receptionist will be the first point of contact for patients, families, and visitors at KICTC.
• This role is essential in creating a welcoming environment, providing accurate information, and supporting the smooth flow of patient care.
• The Medical Receptionist will manage front desk operations, handle patient registration, appointments, and inquiries while ensuring confidentiality and professionalism.
• By combining excellent communication with organizational skills, this role supports KICTC’s mission of delivering world-class, patient-centered cancer care.

Key Responsibilities
Front Desk & Administrative Support:

• Welcome patients, families, and visitors warmly, ensuring a professional and compassionate first impression.
• Manage patient registration, verifying personal and medical information accurately.
• Schedule, confirm, and manage appointments using clinic scheduling systems.
• Handle incoming calls, emails, and inquiries, directing them to the appropriate departments.
• Maintain accurate and up-to-date patient records in compliance with confidentiality regulations.
• Process billing, receipts, and financial transactions in collaboration with the accounts team.
• Provide administrative support such as filing, correspondence, and record keeping.

Office Organization & Support:

• Maintain a clean, organized, and welcoming reception area at all times.
• Ensure office equipment (phones, printers, computers, POS machines) functions correctly, reporting issues promptly.
• File and organize essential records and documents efficiently, maintaining regulatory compliance and patient confidentiality.

Patient Support:

• Provide empathy and understanding to patients, offering reassurance and compassion in sensitive situations.
• Offer accurate and concise information about services, procedures, and policies to patients and families.
• Assist patients in completing forms, payments, and documentation requirements.
• Direct patients to appropriate departments and ensure smooth flow of services.

Requirements

• Minimum of OND / NCE in Office Administration, Business Administration, Secretarial Studies, or related field.
• A diploma or certification in medical office administration or customer service is an advantage.
• Basic computer literacy, including proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Minimum of 2 years’ experience in a customer service, front desk, or administrative role.
• Prior experience in a healthcare or hospital setting is an advantage.

Core Competencies & Skills:

• Excellent communication and interpersonal skills.
• Strong customer service orientation with empathy and patience.
• High attention to detail and accuracy in handling sensitive information.
• Ability to multitask, prioritize, and manage time effectively.
• Commitment to maintaining confidentiality.
• Team player with a proactive and positive attitude.