Lobby Executive at Rainoil Limited

Job Summary:

The Lobby Executive is tasked with performing administrative duties, maintaining the smooth operation of the front office, and collaborating with various departments to offer timely assistance. This role demands outstanding customer service skills, strong communication capabilities, and a sharp attention to detail. 

Key Responsibilities:

• Customer Interaction: Greet and assist all visitors, providing information and directing them to the appropriate departments.
• Enquiry Handling: Respond to inquiries from customers and staff, offering accurate and timely assistance across various communication channels (phone, email, etc.).
• CRM Management: Keep track of visitor logs and update the CRM system with necessary information.
• Visitor Coordination: Collaborate with internal teams to facilitate meetings, presentations, and events, ensuring smooth logistics.
• Client Feedback: Gather visitor feedback to enhance customer service and front-desk processes.
• Event Support: Assist in coordinating lobby events, birthdays, and other company celebrations.

Qualifications:

• Minimum of 2years in a customer service or front desk role within a corporate environment.
• Bachelor’s degree (Second Class Upper) or HND (Upper Credit) in Business Administration, Marketing, or a related field.
• Strong interpersonal and communication skills, with a customer-centric approach.
• Experience with CRM system is a plus.