Loan Recovery Call Agent at BFREE Africa

• Contacting and tracking customers and informing them of their overdue loans.
• Advising customers on their payment options and negotiating suitable payment plans.
• Following up with clients on previous payment arrangements.
• Maintaining customer payment records.
• Responding to customer queries.
• Maintaining accurate, up-to-date customer account information.
• Reporting daily progress against targets to the Team Lead.

Requirements:

• Previous experience working as a Collections/Call Center Agent.
• Knowledge of payment plans and basic calculation.
• Working knowledge of Google Suites.
• Excellent communication and negotiating skills.
• Good listening skills and superb questioning techniques.

Academic Qualifications:

• B.Sc./HND/OND/NCE in any field

Compensation:

• Base salary of  NGN72,600 gross per month.
• Performance-based bonus of NGN100k based on eligibility.
• HMO