Job Summary
To provide technical support to the Manager in respect to design and construction of concrete works in Agricultural Development Projects, and ensure they are completed as per approved designs and within time.
Key Duties and Responsibilities
- Facilitate Concrete Construction activities, including bar bending, shuttering / formwork and concrete pouring.
- Carry out construction site inspections.
- Direct Construction activities. Coordinate Setting out of construction sites.
- Develop designs and do materials estimation.
- Managing safety on sites.
- Preparing Reports as required.
- Ensure safety at construction sites and coordinate regulatory compliance.
- Assisting with budget preparation, monitoring expenditures, and implementing cost-saving initiatives in concrete works.
Educational Qualification and Work Experience
- Degree / HND / ND in Civil Engineering or Construction Engineering.
- Minimum of 3 years’ experience in concrete construction.
Skill and Competencies
- Effective Communication skills
- People management skills
- Conflict Resolution Skills
- Project Management Skills
- Negotiation skills
- Presentation skills
- Interpersonal Skills
- Integrity
- Empathy
- Openness
- Discretion
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Job Summary
This role is responsible for leading and standardizing customer service operations across the Cement and Foods businesses, ensuring consistent, efficient, and reliable customer experience. The role oversees end-to-end order management, fulfillment coordination, customer communication, and issue resolution to ensure service commitments are consistently delivered. The incumbent drives service excellence by establishing customer service standards, monitoring performance metrics, and partnering with Sales, Supply Chain, Logistics, Operations, and CRM teams to enhance customer satisfaction and retention.
Key Responsibilities
Customer Service Strategy & Service Excellence
- Lead the development and implementation of a Group-wide customer service framework across Cement and Foods businesses.
- Establish and enforce customer service standards, service level agreements (SLAs), and operating processes by customer segment and channel.
- Drive continuous improvement initiatives to enhance service reliability, responsiveness, and customer experience.
Order Management & Fulfillment Coordination
- Oversee end-to-end order management processes, ensuring accurate order processing, timely fulfillment, and effective coordination with Supply Chain, Logistics, and Operations teams.
- Ensure proactive monitoring and resolution of order-related issues to minimize service disruptions.
- Improve customer visibility through effective communication on order status, deliveries, and service updates.
Customer Issue & Complaint Management
- Own customer complaint, claims, and escalation management processes, ensuring timely resolution and root-cause analysis.
- Establish mechanisms to identify recurring service issues and implement corrective actions.
- Drive accountability across relevant functions to improve customer satisfaction.
Service Performance Management
- Define, monitor, and report customer service performance metrics including OTIF (On-Time In-Full), cycle time, complaint resolution, and service quality indicators.
- Provide insights and recommendations to leadership to improve service delivery performance.
- Develop dashboards and reporting mechanisms to track customer service effectiveness.
Stakeholder Collaboration & Customer Experience
- Partner with Sales, CRM teams, Supply Chain, Logistics, and Operations to improve customer experience and retention.
- Support customer relationship initiatives by providing service insights and operational support.
- Ensure customer service operations complement CRM activities without replacing customer relationship ownership.
Qualifications & Experience
- Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, Customer Experience, or related field.
- Minimum 10–15 years of experience in customer service, order management, commercial operations, supply chain, or related functions.
- Proven experience leading customer service operations within FMCG, manufacturing, industrial, or large-scale business environments.
- Strong understanding of order-to-cash processes, logistics coordination, and service performance management.
Technical Competencies
- Customer Service Management
- Order Management & Fulfillment
- Service Level Agreement (SLA) Management
- Complaint & Escalation Management
- Performance Reporting & Analytics
- Process Improvement
- Supply Chain & Logistics Coordination
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The Head, Market Intelligence & Insights is responsible for leading the Group's market intelligence function across the Cement and Foods businesses, providing fact-based, forward-looking market, customer, and competitive insights that support strategic planning, pricing decisions, and commercial execution. The role drives the collection, analysis, and interpretation of market data to identify growth opportunities, competitive threats, and emerging trends, ensuring that business decisions are informed by reliable intelligence and actionable insights. The incumbent will establish and maintain robust market intelligence frameworks, reporting systems, and analytical capabilities to enhance decision-making and business performance across the Group.
Key Responsibilities
- Lead the Group's Market Intelligence & Insights function across the Cement and Foods businesses, delivering fact-based market, customer, and competitive insights to support strategic and commercial decision-making.
- Monitor market size, growth, market share, customer trends, and competitor activities across products, regions, and channels.
- Provide actionable intelligence to support pricing, margin optimization, route-to-market effectiveness, and growth strategies.
- Develop and maintain standardized market intelligence frameworks, dashboards, and reports to enable data-driven decision-making across the Group.
- Identify emerging market opportunities, risks, and industry trends, and provide timely recommendations to executive management.
- Ensure the consistency, accuracy, and credibility of market data and insights across the Cement and Foods businesses.
- Build and lead a high-performing Market Intelligence team while promoting a culture of analytical rigor and insight-led decision-making.
Qualifications & Experience
Education
- Bachelor's degree in Economics, Statistics, Business Administration, Marketing, Finance, Engineering, or related field.
- Master's degree (MBA, Economics, Strategy, Data Analytics, or related discipline) preferred.
Experience
- 12–15+ years of experience in Market Intelligence, Strategy, Commercial Excellence, Business Analytics, Research, or related fields.
- Minimum of 5 years in a leadership role.
- Experience within FMCG, Manufacturing, Industrial, Commodities, or diversified conglomerate environments preferred.
- Strong exposure to pricing strategy, competitive intelligence, and market analytics.
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